Donor Recruitment Account Coordinator

Gulf Coast Blood•Houston, TX

11h•Hybrid

About The Position

Reporting to the Donor Recruitment Regional Manager and partnering closely with assigned Account Managers, the Account Coordinator plays a critical role in advancing Gulf Coast Blood's mission of saving and sustaining lives through blood donation. This position is responsible for recruiting, retaining, and growing donor group partnerships while coordinating the planning, scheduling, promotion, and execution of community blood drives. Serving as a key point of contact for donor groups, the Account Coordinator leverages relationship management, data analysis, donor engagement strategies, and operational excellence to maximize blood drive participation and achieve monthly and quarterly collection goals. The successful candidate is a highly organized relationship builder who thrives in a mission-driven environment, balancing customer service, sales, logistics coordination, and community engagement to ensure an exceptional donor experience and a reliable blood supply for the communities we serve.

Requirements

Relevant degree in healthcare, science, business, logistics, or a related field; or an equivalent combination of education, training, and experience that demonstrates the knowledge required to perform the role.
Foundational knowledge of regulated operations, safety practices, laboratory workflows, or inventory management—gained through formal education, vocational programs, military service, or job experience.
Ability to read, interpret, and apply SOPs, documentation standards, and regulatory or safety guidelines.
Up to two years of relevant experience preferred in customer service, sales support, community engagement, event coordination, or relationship-building roles preferred.
Proven ability to follow SOPs, maintain accurate records, and support quality or compliance processes.
Experience collaborating with cross-functional teams such as customers, patients, and frontline staff.
Experience analyzing information, identifying risks, and resolving issues independently.
Familiarity with CRM systems (e.g., HemaCollect, HemaConnect, or similar platforms).
Experience handling time-sensitive information and creating action plans.

Nice To Haves

Certifications in sales or sales training experience.

Responsibilities

Build and maintain strong relationships with donor groups to increase donor participation, retention, and long-term engagement.
Promote and enroll donor groups and individuals in Gulf Coast Blood's Commit for Life and related donor programs.
Utilize relationship-based sales techniques, including Integrity Selling principles, to strengthen partnerships and drive donor group growth.
Analyze donor group history, participation trends, and performance data to identify opportunities for increased collections and donor engagement.
Rebook blood drives and develop strategies to increase blood drive frequency, with a goal of achieving quarterly participation among assigned donor groups.
Maintain consistent communication with donor group representatives and provide exceptional customer service throughout the blood drive lifecycle.
Coordinate and schedule blood drives in accordance with organizational scheduling guidelines and collection targets.
Collaborate with assigned Account Managers to ensure drives are strategically planned, booking milestones are achieved, and collection goals are met.
Confirm blood drive details well in advance to support effective resource allocation and operational planning.
Manage all blood drive logistics, ensuring readiness, accuracy, and operational efficiency.
Serve as a liaison between donor groups, scheduling teams, and operational leaders to communicate updates and facilitate successful drive execution.
Partner with donor group leadership to develop and execute customized recruitment and marketing plans for each blood drive.
Provide donor groups with marketing materials, promotional tools, and best practices to maximize participation.
Leverage donor group chairpersons and organizational contacts to support recruitment campaigns and donor communications.
Monitor registration and participation levels and proactively implement solutions when recruitment goals are at risk.
Assist with on-site donor recruitment activities as needed to support collection objectives.
Maintain accurate, timely, and detailed account information, activity records, and communication notes within the organization's CRM system.
Complete all required blood drive documentation and ensure compliance with departmental procedures and standard operating practices.
Conduct regular planning meetings with assigned Account Managers to review upcoming drives, assess performance, and identify growth opportunities.
Track progress toward monthly and quarterly collection goals and contribute to action plans that support achievement of organizational objectives.
Support Account Manager coverage and continuity of service when field team members are unavailable.
Participate in donor group meetings, chairperson conferences, presentations, and community engagement activities as needed.
Serve as an ambassador for Gulf Coast Blood by educating community partners about the life-saving impact of blood donation and the importance of maintaining a safe and reliable blood supply.
Adhere to all organizational policies, departmental guidelines, regulatory requirements, safety standards, and Standard Operating Procedures (SOPs).
Ensure all activities are conducted with professionalism, integrity, accuracy, and a commitment to quality service.