Temporary Donor Lounge Attendant

Salt Lake County•Salt Lake City, UT

12d

About The Position

Responsible for providing quality customer service to Donor and Sponsor Lounge patrons taking/scanning tickets, answering event related questions, giving directions, and ensuring the safety of patrons attending events in the performing arts venues. ESSENTIAL FUNCTIONS Represents and coordinates Sponsor and Donor Concierge Program. Coordinates resolution of program issues. Works as first point-of-contact liaison between sponsors/donors and Patron Services Manager/Sponsor and Membership Services Manager. Works in conjunction with concessionaire, technical staff, event and ticketing staff, and patron services staff to coordinate details of events. Ensures that program related documents and forms are complete, accurate, and processed through established standards and guidelines. Ability to provide accurate knowledge to patrons regarding venue logistics i.e., location of ticket office, restrooms, concessions, coat check, etc., information about the event, etc. Understand and adhere to established Patron Services policies and procedures. Actively assist with established Patron Services Front of House emergency procedures. Must be familiar with locations and operations of emergency exits and equipment

Requirements

Enjoy working with the public
Provide quality customer service
Ability to listen and take direction with appropriate follow through
Excellent communication and problem-solving skills, including ability to maintain composure under stress
Able to stand for long periods of time
Confidence in working with electronics like ticket scanners, digital streaming services and lighting
Work with persons of varied backgrounds
Work independently

Responsibilities

providing quality customer service to Donor and Sponsor Lounge patrons
taking/scanning tickets
answering event related questions
giving directions
ensuring the safety of patrons attending events in the performing arts venues
Represents and coordinates Sponsor and Donor Concierge Program
Coordinates resolution of program issues
Works as first point-of-contact liaison between sponsors/donors and Patron Services Manager/Sponsor and Membership Services Manager
Works in conjunction with concessionaire, technical staff, event and ticketing staff, and patron services staff to coordinate details of events
Ensures that program related documents and forms are complete, accurate, and processed through established standards and guidelines
Ability to provide accurate knowledge to patrons regarding venue logistics i.e., location of ticket office, restrooms, concessions, coat check, etc., information about the event, etc.
Understand and adhere to established Patron Services policies and procedures
Actively assist with established Patron Services Front of House emergency procedures
Must be familiar with locations and operations of emergency exits and equipment