Donor Experience Officer

Action Against Hunger • New York, NY

9d • $72,000 - $74,000 • Remote

About The Position

Action Against Hunger is seeking a Donor Experience Officer to support its mid-level giving program by stewarding, retaining, and growing relationships with mid-level donors in New York, NY. The Donor Experience Officer is responsible for managing a portfolio of mid-level donors giving between $2,500 and $9,999. Reporting to the Senior Lead, Major Gifts, this role will help strengthen donor retention, deepen engagement, and support a strong pipeline of donors with the potential to move into major giving. This role will use a relationship-based donor engagement model to provide personalized stewardship through phone calls, emails, handwritten notes, impact updates, and timely donor follow-up. The Donor Experience Officer will also partner closely with Major Gifts, Direct Marketing, Prospect Research, and Communications to ensure donors receive a thoughtful and consistent experience. This position is ideal for a relationship-driven fundraising professional who is highly organized, comfortable managing a large donor portfolio, and able to use data and personalized outreach to strengthen donor engagement.

Requirements

• Bachelor’s degree required.
• 1–3 years of experience in fundraising, donor engagement, high-volume account management, sales, or relationship management preferred.
• Strong written and verbal communication skills, with the ability to create personalized and compelling donor outreach.
• Comfort making donor calls and building relationships through remote and digital engagement.
• Strong organizational skills and ability to manage a large donor portfolio with accuracy and discipline.
• Experience using CRM systems such as Salesforce, Raiser’s Edge, or similar platforms preferred.
• Ability to use data to track outreach, monitor donor activity, and support segmentation.
• Strong judgment, emotional intelligence, discretion, and professionalism when working with donor information.
• Proficiency with Microsoft 365 and digital communication tools.
• Commitment to confidentiality, data integrity, and responsible handling of donor information.
• Commitment to Action Against Hunger’s values, gender equality commitments, and safeguarding principles.

Nice To Haves

• Experience with stewardship tools, video messaging, basic design, or email platforms is a plus.

Responsibilities

• Manage a portfolio of approximately 1,000 mid-level donors through consistent, relationship-driven outreach.
• Build personalized donor engagement plans using calls, emails, handwritten notes, and tailored impact updates.
• Implement timely gift acknowledgment and stewardship practices, including follow-up within 48 hours of donor gifts.
• Conduct donor discovery conversations to better understand giving motivations, communication preferences, and philanthropic interests.
• Support strategies to retain, reactivate, and upgrade mid-level donors.
• Partner with Direct Marketing colleagues to ensure mid-level donors receive a more personalized and appropriate solicitation experience.
• Track donor engagement, giving trends, retention rates, and portfolio performance to help inform strategy.
• Identify donors with increased giving capacity and interest in deeper engagement with Action Against Hunger.
• Partner with Prospect Research and Major Gifts colleagues to qualify and transition high-potential donors when appropriate.
• Help develop stewardship templates, acknowledgment tools, donor communications, and digital engagement content.
• Maintain accurate donor records in the CRM, including outreach activity, donor preferences, capacity indicators, and cultivation milestones.
• Collaborate across Development, Direct Marketing, Prospect Research, Major Gifts, and Brand and Communications to support a consistent donor experience.
• Contribute to special projects and other duties as assigned.

Benefits

• Join Action Against Hunger to help strengthen donor relationships that support life-saving humanitarian programming around the world.
• In this role, you will help deepen engagement with mid-level donors, improve donor retention, and build a stronger pipeline of long-term philanthropic support for Action Against Hunger’s mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level