Donor Development and Experience Manager

Goodwill • Chattanooga, TN

3d • $50,000 - $60,000 • Hybrid

About The Position

Help Fuel a Mission That Changes Lives

Donor Development and Experience Manager
Goodwill Industries of the Greater Chattanooga Area

Do you love building partnerships, leading teams, and turning community generosity into real impact? Are you equal parts strategist, people leader, and roll-up-your-sleeves operator? If so, Goodwill Industries of the Greater Chattanooga Area might have the perfect role for you.

Why This Role Matters
Every donated item tells a story—and funds job training, education, and career opportunities for people in our community. As our Donor Development and Experience Manager, you’ll lead the systems, partnerships, and teams that make that generosity possible. This is a high-impact leadership role at the intersection of:
· Community partnerships
· Donor experience
· Field operations
· Retail success
· Mission impact

In short: you help fuel the engine that powers our mission.

What You’ll Be Doing
You’ll be the architect and champion of our donation acquisition ecosystem across the region, securing donated household goods for resale in our donated goods retail program. That includes:
· Building bold community partnerships with businesses, nonprofits, municipalities, faith groups, and logistics partners
· Leading our Attended Donation Centers (ADCs)—setting standards, coaching leaders, and ensuring a great donor experience
· Designing and improving donation channels, from community drives to reverse logistics partnerships
· Partnering across the organization with Retail, Operations, Marketing, Safety, and Logistics to keep donation flow strong and consistent
· Using data and field insight to continuously improve volume, quality, and donor experience

You’ll spend time both thinking strategically and being in the field, supporting teams and partners where the work happens.

Who You Are
You’re someone who:
· Thrives in a mission-driven environment
· Enjoys balancing relationships and results
· Can lead multiple sites or teams with clarity and consistency
· Uses data to inform decisions—but never forgets the human side
· Builds trust with donors, partners, and frontline teams alike

Experience in nonprofit, social enterprise, retail, logistics, or community-based operations is a big plus—but mindset and leadership matter most.

Why You’ll Love Working Here
At Goodwill GICA, you’ll find:
· A values-driven culture grounded in People, Integrity, Commitment, and Continuous Improvement
· A leadership team that believes in clarity, trust, and accountability
· The chance to make a visible, measurable difference in our community
· Work that matters—every single day

Requirements

• Thrives in a mission-driven environment.
• Enjoys balancing relationships and results.
• Ability to lead multiple sites or teams with clarity and consistency.
• Uses data to inform decisions.
• Builds trust with donors, partners, and frontline teams.
• Experience in nonprofit, social enterprise, retail, logistics, or community-based operations is a big plus.

Responsibilities

• Lead the systems, partnerships, and teams that make generosity possible.
• Act as the architect and champion of the donation acquisition ecosystem across the region, securing donated household goods for resale.
• Build community partnerships with businesses, nonprofits, municipalities, faith groups, and logistics partners.
• Lead Attended Donation Centers (ADCs), setting standards, coaching leaders, and ensuring a great donor experience.
• Design and improve donation channels, from community drives to reverse logistics partnerships.
• Partner with Retail, Operations, Marketing, Safety, and Logistics to maintain strong and consistent donation flow.
• Utilize data and field insight to continuously improve volume, quality, and donor experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed