Donor Experience Officer (VPUR)

University of Maryland•College Park, MD

1d•Onsite

About The Position

The University of Maryland’s division of University Relations is seeking a highly motivated, goal-oriented, energetic professional to serve as a Donor Experience Officer (DXO). Reporting to the Director of Donor Experience and Leadership Giving, this position is key in helping donors align their passions with philanthropic priorities and opportunities across campus. As a digital-first fundraiser, the DXO will utilize modern marketing and video tools to express gratitude and ask for philanthropic support. The DXO must have the ability to use digital technologies in all aspects of the role; information, communication, and basic problem-solving skills, and be data-centric in their approach to achieving success. The Donor Experience Oﬃcer must be able to articulate the mission and goals of the University of Maryland while demonstrating enthusiasm and passion.

Requirements

Bachelor’s degree from an accredited college or university.
Two (2) years of experience in fundraising, annual giving, donor relations, marketing, sales, operations, or customer service.
Knowledge of fundraising principles and practices, particularly annual giving, donor cultivation, and stewardship strategies.
Knowledge of digital engagement tools and platforms, including CRM systems, social media, video conferencing, and digital marketing.
Knowledge of data analysis and reporting methods to track donor engagement, fundraising metrics, and portfolio performance.
Skill in digital technologies, strong interpersonal, written, and verbal communication skills, with the ability to listen actively and inspire through storytelling.
Skill in organization with strong attention to detail and commitment to quality outcomes.
Skill in creative problem-solving, data analysis, and managing multiple priorities to meet deadlines.
Skill in adaptability and results-oriented problem-solving.
Ability to remain resilient and optimistic while maintaining high ethical standards.
Ability to work effectively in teams, engage various individuals, and manage confidential information with discretion.
Must be able to provide proof of ongoing eligibility to work in the USA.

Nice To Haves

Ability to articulate the mission and goals of the University of Maryland effectively

Responsibilities

Responsible for the cultivation of current donors and solicitation of renewed and upgraded gifts from the University’s alumni, friends, parents and constituents
Actively manage and develop a portfolio of 1,000 prospects
Meet and exceed a set number of metrics including but not limited to: visits, solicitations, dollars raised, and referrals to major gift portfolios
Provide proactive, concierge-like approach to advising donors on available resources and giving opportunities across the university
Collaborate with colleagues to help align donors’ philanthropic interests with various priorities across campus
Eﬀectively execute 1:1 outreach campaigns using technology resources including a Customer Relationship Management (CRM system), social media platforms, and video conferencing software tools to engage, steward, and solicit donors in a personalized manner
Execute monthly and quarterly touchpoint cadences across the donor portfolio to ensure consistent and relevant communication
Responsible for discovering new leadership annual giving and major gift prospects through qualification visits, solicits upgraded gifts, and generates new pledges annually
Make donor referrals to university-wide major gift officers, as appropriate
Provide timely post-visit follow-up, including tracking moves and solicitations, and sending personalized follow-ups to individual prospects
Builds the revenue pipeline for the University while providing opportunities and philanthropic advising to donors and alumni
Attend university-wide events and University Relations related meetings