Donor Experience Officer (DXO)

Wisconsin Foundation and Alumni Association•Madison, WI

13h•Hybrid

About The Position

The Wisconsin Foundation and Alumni Association (WFAA) is recruiting a Donor Experience Officer (DXO) to join the Donor Experience Officer team. In this role, you will secure leadership annual gifts and qualify prospects for major and planned giving. The team leverages digital-first fundraising tools and strategies, personalized outreach at-scale, momentous giving days, and video storytelling to build relationships with current and prospective donors. As energetic, passionate, and digital-first fundraisers, DXOs engage donors with their passions through video, phone, and meaningful connections, digital and otherwise. DXOs work with donors to align their desired philanthropic impact with opportunities to transform student and patient experiences, elevate the work of faculty and researchers, and advance priorities across UW-Madison and UW Health. This position is a hybrid role and will require you to work in the office at least two days weekly. Please Note: We can hire this position as an Assistant Director, Donor Experience Officer -OR- as an Associate Director, Donor Experience Officer, depending on the skills and experience of the selected candidate. Who is WFAA?The Wisconsin Foundation and Alumni Association is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association® to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UW–Madison. We provide important engagement opportunities to link UW–Madison alumni to each other and to their alma mater, building a strong community of Badgers. Diversity and Inclusion: Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive.

Requirements

Bachelor’s degree or equivalent professional work experience
1+ years of experience and demonstrated success in annual giving, marketing, donor relations, stewardship, or a related area
Openness to developing proficiency in Excel and responsible, effective data management
Excellent oral, written, interpersonal, and organizational skills

Responsibilities

Execute digital-first strategies and scale personalized outreach to assigned constituents, managing a portfolio of leadership annual giving donors and major or planned gift prospects in varying stages of involvement to advance them strategically through the development process
Plan and conduct ongoing outreach and engagement opportunities to build relationships with donors, effectively presenting the case for philanthropic support and explaining gift opportunities
Develop and present leadership annual gift and major gift opportunities, utilizing current and planned gift opportunities that align donor interest and institutional priorities
Artfully ask for the right gift, at the right time, in the right way
Collaborate with WFAA colleagues to discuss donor prospects, share and receive advice and information, and coordinate activities on shared prospects and donors
Plan and execute recognition for donors and their giving, including personalized thank-you videos, phone calls, letters and cards, etc.
Plan and execute ongoing communication and stewardship with donors
Manage data related to donor activity responsibly and in accordance with organizational policies and best-practices