Donor Experience Officer

Indiana University Foundation • Bloomington, IN

4h • $50,000 - $53,000 • Hybrid

About The Position

The Indiana University Foundation is seeking a Donor Experience Officer (DXO) to play a pivotal role in engaging, retaining, and growing IU’s donor community. This position serves as the entry point to the midlevel donor pipeline, cultivating and soliciting annual donors while identifying and qualifying future major gift prospects. The DXO manages a broad portfolio of donors aligned to specific campuses, schools, and units (CSUs) across IU, using data, digital engagement, and personalized outreach to drive renewals, upgrades, and long-term donor loyalty. Working in close partnership with an Individual Giving Officer (IGO), the DXO helps transform consistent supporters into deeply engaged philanthropic partners. This role is ideal for a relationship driven professional who enjoys measurable goals, meaningful conversations, and connecting people to mission‑aligned opportunities—primarily through digital and virtual channels.

Requirements

• Excellent written, verbal, and interpersonal communication skills across multiple mediums
• Comfort engaging donors via video conferencing, phone, text, and digital platforms
• Strong technical aptitude, including CRM systems, Microsoft applications, email tools, and digital engagement platforms
• Bachelor’s degree required
• 2+ years of professional experience in fundraising, sales, marketing, communications, nonprofit work, or a call center environment preferred

Responsibilities

• Manage and engage approximately 500–1,000 donors and prospects
• Conduct 30+ personalized donor touchpoints per working day through video, email, phone, and digital platforms
• Cultivate, solicit, and steward annual and leadership annual gifts aligned with IU priorities
• Use data and digital analytics to prioritize outreach, monitor giving trends, and time solicitations effectively
• Collaborate with IGO partners to identify, qualify, and refer donors with major gift potential
• Deliver compelling donor centered stories that inspire renewed and increased support
• Partner with CSU development colleagues, Prospect Management & Research, and Annual Giving to ensure coordinated engagement
• Accurately document donor interactions, solicitations, and outcomes in IUF databases
• Track and perform against clearly defined metrics, including touch points, meetings, solicitations, dollars raised, and upgrades.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level