DONOR EXPERIENCE LEAD

Goodwill Southeast Georgia•Kingsland, GA

2d•Onsite

About The Position

The Donor Experience Lead will assist the store/site manager by providing leadership and training to assigned donation personnel. This role involves performing and training duties related to accepting donated goods from the public, providing excellent customer service, maintaining the work area, and assisting in other operational areas as needed. The position requires adherence to all Goodwill SEGA Standard Operating Procedures (SOPs), rules, policies, and safety procedures.

Requirements

HS diploma/GED or any job-related experience that will provide the necessary knowledge, skill, and abilities to be able to perform the essential functions of the position.
Possess good eyesight and color definition.
Good interpersonal communication skills.
Ability to quickly assess goods and determine appropriate routing.
Functional reading and writing skills.
Ability to use hand truck.
Ability to work a flexible schedule including nights and weekends.

Responsibilities

Ensure that assigned site provides outstanding customer service to every donor every time.
Supervise the daily activities and staff of the assigned site.
Ensure that all donors are greeted promptly, friendly, and courteously within 10 seconds.
Ensure donors receive assistance when unloading donations, offer tax receipts, and maintain accurate daily counts of donations.
Assist manager with scheduling assignments, ensuring site coverage.
Assist with and oversee the training of new attendants at assigned sites.
Provide development opportunities to staff through ongoing training and feedback.
Conduct huddles and safety trainings with staff.
Ensure the Donation site is clean and organized.
Ensure the Donation site has necessary supplies and maintenance is up to date.
Collaborate with the Transportation Department to ensure site’s needs are met.
Submit, review, and complete all assigned paperwork on a weekly basis.
Safeguard all donations and company property from damage and theft.
Treat all donations and company property with respect and care.
Comply with and ensure that all assigned staff comply with all SOPs.
Address donor/customer concerns, referring to Coordinator or Manager if unable to resolve immediately.
Document and report any concerns or issues in a prompt and timely manner.
Perform other miscellaneous tasks as assigned or directed.