Donor Engagement Specialist

The Salvation Army Southern California•Phoenix, AZ

1d•Onsite

About The Position

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs, in His name, without discrimination.

Requirements

HS Diploma or GED required
Experience in administrative support, customer service, revenue generation, and written communication with individual, corporate and foundation donors.
Ability to work as a team member, and as the first point of contact for individual donors.
Extensive skills in multi-tasking, time management, project management, and small event execution.
Excellent written and verbal communication skills.
Ability to produce a high volume of work in a timely manner.
Knowledge of office procedures and equipment.
Computer literate with proficiency in Microsoft Office Suite. Capacity to learn donor engagement platforms/software, including but not limited to Portfolio CRM, Classy, R360, and Paypoint
Ability to type 60-70 wpm.
A pleasant and professional demeanor when interacting with all stakeholders.
Ability to pass a criminal background check

Nice To Haves

Bachelor’s or two-year AA degree or equivalent experience preferred.
Non-profit development experience preferred, with knowledge of donor relations.

Responsibilities

Provides year-round stewardship and engagement of individual donors as identified by the Director of Development & Divisional Director of Donor Impact including but not limited to personalized letters and emails, and phone calls.
Coordinates, executes, and is responsible for the revenue-generating mail and phone campaigns to donors who are nearing or currently achieved lapsed status.
Takes incoming donor care phone calls, provides the highest level of customer service in all circumstances, and takes appropriate action to resolve donor issues.
Assist in creation, preparation, and execute distribution of donor care correspondence and development materials to meet the specialized needs of donors and the CRD department.
Actively researches, coordinates, and executes donor engagement and gratitude campaigns, such as specialized calling projects, and mail campaigns.
Coordinates and executes thank you calls and handwritten notes to identified donors within 48 hours of gift posting.
Execute the new donor welcome program.
Maintains a professional, can-do attitude and can manage unanticipated changes that have tight turnaround times by adjusting schedules for other projects and clearly communicating those changes to stakeholders and team members.
Uses various vendor platforms to perform donor care issues, including but not limited to Blackbaud CRM, Classy, R360 and Paypoint
Expedites and performs due diligence to issues and inquiries from donors, staff, and officers
Assists and aides in the maintenance and integrity of Portfolio, the confidential donor database, by performing periodic donor data cleanup projects, merging of records, creating relationships between records, and applicable donor changes submitted through corps correspondence, donor communications, and returned mail.
Ensures the accuracy of gift entry by submitting applicable gift adjustments to DDOC Staff.
Processes items from the Exception Queues including donor prayer requests, information requests, memorial/tribute gifts notices, and donor correspondence; ensuring applicable delivery and follow through.
Contacts donors with incorrect gift information, and declined or misread credit card numbers, to obtain correct information, and process accordingly.
Processes credit card gifts that are submitted by phone, make applicable updates to credit card gifts, and process credit card refunds with Supervisor approval.
Research gifts made through online Classy platform, make corrections to gifts, and process applicable refunds with Supervisor approval.
Aides CRD admin staff in the annual year-end statement project.
Assist the Development team during emergency needs and Holiday Season activities.
Assists in the planning and execution of small donor engagement events.
Other duties as assigned as it relates to the position of Donor Engagement Specialist.