Donor Database Specialist
About The Position
At Utah Food Bank, we believe that every team member has the power to create real change in the lives of those we serve. Since 1904, we’ve been committed to Fighting Hunger Statewide, and we’re inviting you to join our efforts. Our growing team works collaboratively in a mission-driven, inclusive, and supportive culture. With the addition of seven new statewide facilities, we’re ready to make an even greater impact – and we need people like you to help us achieve it. Working here isn’t just a job; it’s a purpose. From partnering with local communities to engaging with dedicated volunteers, you’ll see the results of your efforts every day. Together, we work tirelessly to achieve our mission of Fighting Hunger Statewide. If you’re ready to use your skills and passion to make a meaningful difference, let’s talk. Learn more about us at utahfoodbank.org
Requirements
- Associate’s Degree in business management, technology or a related field preferred or equivalent work experience
- Minimum of 2-5 years’ experience with data base applications or CRM (Customer Relationship Management).
- Proficient in use of Microsoft applications (Word, Excel, Outlook, etc)
- Exceptional attention to detail; quick learner with ability to retain knowledge
- Working knowledge of online/digital marketing concepts and reporting skills
- Excellent customer service orientation
- Strong communication, analytical, interpersonal and problem-solving skills
- Ability to effectively manage time, work at a fast pace, and manage multiple priorities
- Advanced query, export/import, and reporting skills
- Ability to work collaboratively with other team members
- Quick learner with ability to retain knowledge
- Flexible and willing to work outside of job description if needed
- Ability to remain calm and focused during peak workload seasons, especially during holiday giving season
Responsibilities
- Process all donor and financial gift donations in Raiser’s Edge NXT donor data base
- Gather and input daily receipt of ACH, Cash, Checks, Credit Cards, PayPal, and IATS, matching gift detail, and Authorize.net transactions into Raiser’s Edge NXT
- Generate daily transaction sheets and summary reports
- Calculate transaction fees for Finance to enter into General Ledger
- Coordinate the strategic integration of other technology systems and processes with Raiser’s Edge NXT. (The Giving Block, JustGiving, Luminate Online, GiveSmart, Omatic Software, etc.)
- Help finance staff with monthly reconciliation between NetSuite and Raiser’s Edge NXT
- Develop and execute major/complex queries, exports, imports, reports and global updates including NCOA (National Change of Address) reports
- Reliably meet documentation and reporting requirements for UFB and for all external agencies including End of Month (EOM) strategic plan data, Quarterly Pulse Report (QPR), Network Activity Reports (NAR) etc.
- Fill out and send donation-matching forms to the appropriate companies received from donors
- Maintain confidentiality of donor and other protected information
- Support Development, Communications and Finance staff with administrative duties as needed
- Intentionally promote diversity, equity, inclusion and belonging to build a positive work culture and environment
- Other duties as assigned
Benefits
- Fighting Hunger Statewide
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
