Communities In Schools - Donor Database Coordinator

Ascend Nonprofit Solutions•Charlotte, NC

1d•Onsite

About The Position

Reporting to the VP of Advancement, the Donor Database Coordinator provides overall management and accountability for donor-related data, documentation, tracking, and oversight of database including accuracy, timeliness and management of donor records, acknowledgements, and donations. Assists with donor research. Responsible for defining, maintaining and training colleagues to promote best practices for data input, clean-up, and overall records management. This position will also be an integral part of various fundraising and annual campaign efforts and is a crucial team member of the Advancement Team and the team's ability to reach annual fundraising goals.

Requirements

Associate's Degree in fields related to donor/data management & analysis, Business, IT, Finance, and/or other related area.
Minimum of 3 years of database management experience in a nonprofit fundraising, marketing or data processing environment
Systems experience with data import/export, queries and designing and generating reports
Expertise utilizing Raiser's Edge or other donor software
Demonstrated computer proficiency in Microsoft Word, Excel and PowerPoint and experience with Google Suite, Zoom and other virtual meeting platforms
Must be self-motivated, well organized, detail oriented, and able to effectively work independently and within a team framework
Must be decisive and responsive
Must have the ability to collaborate with internal colleagues and external donors, partners, Board members, and volunteers
Sensitivity and ability to appreciate points of view of personnel within the schools, other agencies/organizations, diverse donors or constituencies, and volunteers, including a keen awareness of their needs and goals and how to build collaborative support
Ability to perceive CIS project needs and proactively contribute to execution and end goals
Ability to be flexible and adaptable in a work environment often filled with ambiguous situations
Strong verbal, written and interpersonal communication skills
Ability to work a flexible schedule

Nice To Haves

Bachelor's degree preferred
Experience in Raiser's Edge NXT strongly preferred

Responsibilities

Develops and maintains complex database applications for the department focusing on specific areas or projects; designs, develops, and provides queries and reports from database to meet specified needs.
Manage data entry and donor records, ensuring accuracy, timeliness, and consistency for inputting data into donor software system, Raiser's Edge NXT.
Serve as institutional liaison with Advancement's Customer Relationship Management (CRM) platform (Raiser's Edge/Blackbaud).
Responsible for collecting, monitoring and accurately entering various financial donation-related data into CRM.
Accountable for financial gift acknowledgements, tax receipts, and online credit card donations and reporting including merchant services relationship, audit controls and periodic reconciliation processes with Director of Development and/or Finance Department.
Produce thank you letters in a timely manner and manage personalization from appropriate gift officers, VPs, Board members and/or CEO.
Manage third-party platform gift reconciliation.
Provide maintenance of donor database and execute address/mail clean-up protocols including National Change of Address (NCOA) procedures on a quarterly basis.
Provide staff training, support and feedback on data entry and reporting for all database users, as appropriate.
Develop and maintain queries/exports for direct appeals, email campaigns and ad hoc projects.
Update donor wealth screenings and other fundraising-related data.
Support team execution of various other components and activities of annual campaign and track related updates on all appeals in CRM.
Lead community giving campaigns.
Provide departmental administrative support, may include documenting donor notes and other sensitive/confidential information.
Analyze donor, fundraising, stewardship, and engagement trends and provide reporting to support fundraising strategy and decision-making.
Partner with Program and Operation staff to analyze programmatic data, identify trends and outcomes, and support organizational performance measurement.
Assist in the development of funder-specific impact reports, outcome summaries, and data-driven reports demonstrating organizational impact.
Conduct benchmarking and comparative research utilizing Communities In Schools National, Charlotte-Mecklenburg Schools, and other relevant peer organization data to support strategic planning, fundraising, and reporting efforts.
Support grant development and stewardship efforts through research, data collection, reporting, and impact analysis.
Collaborate with Advancement and Program leadership to provide data, dashboards, and analysis for Board committees, funders, and executive leadership.