Donor Data and Systems Manager
About The Position
The Donor Data and Systems Manager manages donor data, including reporting, analytics, data integrity, and integration of data from other databases. The role also manages team functions involving gift and membership processing, online gifts, reporting, receipting, financial reconciliation, and special projects. The position maintains accurate donor and organizational records; supports the organization with analysis, reports, and dashboards; and coordinates data management between the Museum database and other software. It works collaboratively with External Affairs, IT, Finance, other Museum teams, and applicable vendors to support data projects and systems. The role also maintains database policies and procedures, oversees related electronic records and service portals, and ensures donor-data confidentiality, security, and compliance with Museum policies. Responsibilities include investigating discrepancies, responding to annual audit queries, and developing routine processes and audits to maintain data accuracy and integrity.
Requirements
- Five to seven years of experience with nonprofit development (fundraising) systems and operational functions.
- Strong project management skills.
- Bachelor’s degree required.
- Strong attention to detail and ability to organize and prioritize.
- Experience distinguishing between various donor and gift types.
- Ability to build complex queries.
- Familiarity with development-specific data, including gifts, memberships, notes, queries, and exports.
- Experience working with a variety of fundraising systems.
- Strong Microsoft Office skills, including expert-level Excel capabilities.
- Ability to gather data, analyze information, and prepare reports.
- Skilled leadership and ability to foster effective working relationships within a team environment.
- Excellent written, verbal, and interpersonal communication skills; strong customer service skills.
- Ability to read and interpret documents such as procedure manuals; write routine reports, correspondence, and Standard Operating Procedures; and speak effectively before employee groups.
- Ability to calculate basic mathematical figures and amounts.
- Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagrammed, or scheduled instructions.
- Occasional evening and/or weekend work may be required.
- Regularly use hands to finger, handle, or feel and talk or hear; frequently stand, walk, and reach with hands and arms; occasionally sit, climb or balance, stoop, kneel, crouch, crawl, and taste or smell.
- Occasionally lift and/or move up to 25 pounds; required vision includes close, distance, color, peripheral, and depth perception, and ability to adjust focus.
- Occasionally work around wet or humid conditions, high or precarious places, fumes or airborne particles, toxic or caustic chemicals, outside weather, extreme cold or heat, and vibration; noise is usually moderate.
Nice To Haves
- One to two years of management experience preferred.
- Knowledge of Salesforce is a plus.
- Demonstrates proper mailing and letter-writing etiquette in professional correspondence.
Responsibilities
- Maintain accurate donor data through data entry, gift processing, list generation, statistical reporting, analysis, and donor receipting.
- Provide detailed analysis and concise reports or dashboards using multiple organizational data sets; prepare timely ad hoc reports and analyses.
- Capture and manage constituent data to support organizational goals.
- Collaborate with External Affairs, IT, Finance, and other Museum teams on data projects and systems.
- Reconcile gifts within the department and with Finance monthly.
- Develop and maintain database and team-process policies and procedures.
- Partner with IT to support database and systems management and ensure donor-data confidentiality, security, and compliance with applicable standards and Museum policies; familiarity with PCI and PII compliance is relevant.
- Maintain relationships with applicable vendors in collaboration with department leadership.
- Coordinate data management between the Museum database and other software.
- Identify process and system improvements that increase efficiency and improve External Affairs data quality.
- Oversee electronic filing systems for database-related records, including gift and membership documentation.
- Serve as a contact for internal and external sources regarding gift transactions.
- Oversee the External Affairs Services Portal and Data Request Portal as they relate to constituent data.
- Research and follow up on discrepancies to support reconciliation and maintain understanding of database content.
- Respond to queries related to the annual audit.
- Maintain individual and organizational records.
- Develop and perform routine processes and audits to ensure accuracy, quality assurance, and data integrity.
- Perform other duties as assigned.
Benefits
- Comprehensive medical, dental, and vision plans.
- Vacation, sick, and personal days through an attractive time-off program.
- 10 company holidays.
- Traditional and Roth 401(k) plans with a generous employer match.
- Voluntary benefit plans, including transportation and legal benefits.
- Free onsite garage parking.
- Benefits beginning on the first day of employment.
- Free admission to Griffin MSI for family and friends.
- Free admission to other museums.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
