Donor Coordinator II

CooperCompanies•New York, NY

About The Position

Ensures that donors are medically and genetically screened according to Company and regulatory agency policies and oversees donor activity by performing the following duties.

Requirements

Familiarity with laboratory and medical terminology
Ability to travel as required.

Responsibilities

Acts as initial point of contact for potential donors by answering incoming phone calls and scheduling potential donor appointments (if applicable).
Screens and qualifies potential donor applications according to established guidelines; educates sperm donors about the donation process; follows-up as necessary.
Works closely with the Donor and Marketing Departments to assist with and ensure success of donor recruitment events/activities.
Checks in donors, which includes ensuring that donors are properly identified, specimen cups are properly labeled, and that applicable questionnaires are completed accurately using Good Documentation Policies.
Cleaning and resetting Donor rooms as needed.
Inform donors of any applicable notifications as indicated in their donor card, including but not limited to upcoming blood draws, urine collection and physicals.
Assists with chart scanning and other tasks related to chart management
Assists with sorting and mailing of donor checks (when applicable).
Provides clinical, educational and emotional support to donors through their donation process and responds to emails and telephone calls as needed.
Collaborate with the Branch Manager to determine the efficacy of the donor process flow; recognize opportunities for increased efficiency and makes recommendations to the Donor Department Manager.
Coordinates donor disqualification process.
Oversee entering/removing donors in Identification System
Coordinates active donors in the donor program, which includes monitoring vial limits, donation frequency, routine blood draws and physical exams, managing temporary furloughs, and counseling donors regarding specimen quality and inactivity.
Assist with donor follow-up, including inactive donors, overdue blood draws, eligibility assessments, and donor chart/records documentation.
Processes retired donors; coordinates donor re-entry (including reactivations) and updates donor records as needed.
Oversees donor payroll.
Provides back-up coverage for overall branch operations as necessary.
Oversees department supplies, including forms, donor refreshments, office supplies, movie tickets, and gift certificates.
Prepares donor activity monthly report.
Other duties and projects as required.