Donor Centre Manager

Canadian Blood Services•Lethbridge, AB

2d•CA$114,800 - CA$135,100•Onsite

About The Position

Canadian Blood Services is looking for a Regular full-time Donor Centre Manager to join our dynamic Collections Operations West team. The Collections Team is responsible for supporting Canadian Blood Services collecting donor blood in a safe manner to enable safe products which save lives every day. In this role, you will be responsible for overseeing the efficient and effective operation of a designated donor centre(s) and events, ensuring compliance with regulatory standards and organizational policies. You will focus on delivering exceptional donor experience, meeting operational and financial targets, and fostering a culture of continuous improvement and collaboration within the team. You will also provide leadership and direction in the delivery of day-to-day operations, ensuring smooth functioning and alignment with organization objectives.

Requirements

Completion of a university degree in a relevant health care or business-related discipline.
Minimum five (5) years of recent experience in related supervisory/management/leadership role.
Demonstrated expertise in customer service and operational management.
Strong leadership, communication and team building skills.
Proven analytical and decision making skills.
Financial acumen with experience in budgeting and variance analysis.
Possess a valid driver's license with the ability to travel to attend regional and national meetings.

Nice To Haves

Experience working in a unionized and regulated environment considered an asset.
An equivalent combination of training and experience may be considered.

Responsibilities

Oversee all aspects of donor centre operations including ensuring regulatory compliance, efficient workflows, managing staff, productivity, quality and safety while continuously seeking improvements.
Ensure adequate staffing, supplies, and equipment to meet collection goals.
Manage staff, including recruiting, mentoring, and development.
Handle budget planning and oversight.
Collaborate with other teams on scheduling for maximum efficiency.
Improve the donation experience to build donor loyalty by tracking key metrics (donation time, satisfaction, feedback, deferrals) and implementing improvements.
Ensure timely donor communication and foster a culture of excellent donor care.
Create a positive and inclusive work environment that fosters open communication, respect, and teamwork.
Motivate and support staff development.
Communicate regularly with teams and leadership.
Coach and mentor direct reports.
Collaborate with other managers to develop annual collection plans.
Liaise with the Quality Assurance department to promote and implement a continuous quality improvement cycle.
Oversee non-conformance management, root cause analysis, corrective actions, and participation in audits, including development of improvement plans and communication with the team.