Donor Centre Associate

Canadian Blood Services • Lethbridge, AB

6d • Onsite

About The Position

Canadian Blood Services is looking for a Regular part-time Donor Centre Associate to join our dynamic Collections team in our Lethbridge donor centre. The Collections team is responsible for supporting Canadian Blood Services by collecting donor blood, and blood components in a safe manner to provide patients with lifesaving products every day. In this role, you will perform phlebotomy in the collection process in accordance with health and safety standards. You will work face-to-face with our donors, team members, and volunteers providing them with safe and quality service during each stage of the collection process.

Requirements

• Completion of post-secondary education in a relevant discipline from a recognized institution, preferably in science/health-related fields of study.
• Minimum 3 years of progressive experience working with the public, particularly in a high customer-focused environment.
• Basic computer skills and the ability to learn new systems and programs.
• Knowledge of and experience working with current Good Manufacturing Practices.

Nice To Haves

• Completion of an accredited training program in phlebotomy is an asset.
• Previous knowledge of Microsoft Word and Outlook are considered assets.
• A second language is considered an asset to support a positive donor experience.

Responsibilities

• Promote a positive experience for donors throughout the collection process and provide information, instruction, and advice on plasma donation, ensuring that donors are engaged, and their needs are met.
• Greet and assist all plasma donors as they progress through the donation process in an engaging and positive manner.
• Conduct registration and confidential screening to determine eligibility and build and promote a positive donor experience.
• Perform venipuncture according to established standards, monitoring donors for safety and comfort, and providing post-donation care and instruction.
• Ensure accuracy of product information in our IT system, when completing the product labelling process, and when preparing products for freezing, centrifuging and shipment to our testing facilities.
• Contribute to the framework of continuous improvement and implementation of best practice standards with the team.

Benefits

• Comprehensive group health, dental and vision benefits.
• Paid vacation.
• Premiums paid according to the collective agreement.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree