Donor Care Specialist

The Salvation Army Southern California•San Francisco, CA

6d•Onsite

About The Position

The Donor Care Specialist supports donor retention and stewardship efforts by ensuring a high-quality, responsive, and consistent experience for donors across the Golden State Division. This role serves as a key point of contact for donor inquiries, maintains the accuracy and integrity of donor records, and supports acknowledgment and engagement efforts. The position plays an important role in ensuring smooth day-to-day donor operations, allowing the Development team to focus on relationship management and revenue growth.

Requirements

High School diploma or equivalent required
Experience working with donor databases or CRM systems
2+ years of experience in customer service, administrative support, or nonprofit development
Strong customer service mindset with a focus on donor experience
Excellent written and verbal communication skills
Strong attention to detail and commitment to data accuracy
Ability to manage multiple tasks and meet deadlines
Ability to work both independently and collaboratively
Adaptable with the ability to manage shifting priorities
High level of integrity and ability to maintain confidentiality
Knowledge of CRM systems, donor databases, and standard office tools (e.g., Microsoft Office Suite, email platforms)

Nice To Haves

Associate’s degree or equivalent experience preferred

Responsibilities

Serve as primary point of contact for donor inquiries via phone and email, providing timely, professional, and solutions-oriented support
Respond to and resolve donor issues related to gifts, payments, and account updates
Support donor stewardship through personalized communications, including thank-you letters, emails, and cards
Assist with execution of donor welcome and seasonal engagement efforts
Maintain accurate donor records through updates from returned mail, staff input, donor communications, and system integrations
Monitor and process exception queues, including donor requests, tribute gifts, and information inquiries
Identify and escalate data discrepancies or donor issues as needed
Assist with record cleanup, duplicate resolution, and ongoing data integrity efforts
Coordinate with internal teams and external vendors to resolve donor and gift-related issues
Prepare and coordinate donor acknowledgments for gifts outside standard processing channels
Assist with creation and distribution of donor correspondence and stewardship materials
Support timely and accurate delivery of donor communications
Assist Development team during high-volume periods, including year-end campaigns and emergency response efforts
Provide support for donor-related projects and initiatives as assigned
Assist with preparation and follow-up for donor events as needed
Manage multiple priorities with strong attention to detail and deadlines
Other related duties as required