PT Donor Care Specialist | Based out of Karns Location

Knox Area Rescue Minist•Knoxville, TN

22h•Onsite

About The Position

This position involves working alongside the Donation Team, serving as a positive example to staff and donors, and maintaining a Christ-centered environment. The role requires answering incoming phone calls with a helpful and pleasant attitude, scheduling donation pickups efficiently, accurately capturing donor information, transferring calls, and communicating feedback to stakeholders.

Requirements

Ability to use cell phone, tablet and GPS devices.
Basic ability to add, subtract, multiply and divide.
High level of detail orientation.
Ability to read (in English), comprehend, analyze, and interpret.
Comfortable and well-versed in Google Drive, Microsoft Office, including Excel.
Must have a commitment to the KARM Stores mission.
Ability to read and define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret a variety of instructions provided in written or oral form.
Ability to type rapidly without looking at the keyboard.

Responsibilities

Serve as an example of revealing Christ to all staff and donors, ensuring a Christ-centered environment.
Answer all incoming phone calls with a helpful, pleasant attitude that exudes joy and reveals Christ’s love.
Schedule donation pickups thoroughly and efficiently based on location, quantity, and other pertinent data.
Accurately capture all necessary donor information and input it into the appropriate software/program.
Efficiently transfer calls to different stores and departments as necessary.
Communicate in a timely manner any complaints, criticism, and feedback to Stakeholders and Director as necessary.