Donor Care Specialist I, II / Driver (Phlebotomist + Driver)

Cape Cod Healthcare•Hyannis, MA

7d•Onsite

About The Position

This role involves driving and maintaining bloodmobile and box trucks, performing phlebotomy, and ensuring donor eligibility and satisfaction. The position requires adherence to strict safety and regulatory standards, including DOT regulations for commercial driving. Responsibilities include preparing blood components, maintaining accurate records, assisting with donor recruitment, managing inventory, and ensuring a clean and safe work environment. The Donor Care Specialist II/Driver also has additional responsibilities such as training new hires and performing therapeutic phlebotomy.

Requirements

Current valid Massachusetts driver’s license required.
Commercial Driver’s License (CDL), Class B with an Air Brake Endorsement required for driving the bloodmobile.
Current medical exam certificate as required by CDL/DOT regulations, including valid DOT drug and alcohol screenings and agree to undergo a pre-employment physical exam and drug and alcohol screening.
Driving record is free from conviction, moving violations and at-fault "points" for four years prior to date of hire, and during employment.
Ability to read, write and effectively communicate in English.
High School Diploma or GED required.
Good interpersonal, written, and verbal communication skills.
Ability to work independently and to work under pressure.
Prior phlebotomy experience required.
Basic Life Support certification (BLS) within 90 days of hire and must maintain certification.
Proficiency in using computers/laptops.
Minimum one-year experience as donor phlebotomist (Donor Care Specialist II/Driver only).
Nationally phlebotomy certification and must maintain (Donor Care Specialist II/Driver only).

Nice To Haves

Prior commercial driving experience preferred.
National Certification or completion of an accredited phlebotomy program preferred.

Responsibilities

Drives and maintains bloodmobile and box truck for scheduled drives.
Inspects vehicles and documents as mandated by CCHC policies, and applicable federal, state and local laws and regulations and maintains required DOT documentation.
Conforms to federal, state, and local drug and alcohol screening laws and regulations.
Drives company vehicles to transport (including loading and unloading) supplies and equipment, to and from blood drive sites.
Assists with setup equipment at beginning of drive and breakdown equipment at the end of the drive.
Reports any vehicle accident, vehicle damage, inoperative or inoperable vehicle equipment to Supervisor immediately.
Informs Supervisor of any motor vehicle infractions, change in driver’s license status, and/or change in ability to drive the blood mobile.
Ensures the satisfaction of all users of the department's services, internal and external according to the hospital’s customer service standards.
Packs units in transport cooler with ice and bring to donor center as needed.
Performs donor screening to ensure donor’s eligibility per CCHC, CDC, FDA, AABB, and CAP standards.
Performs all aspects of whole blood collections offsite blood drives and in donor center.
Prepares and labels blood components and samples for testing.
Performs accurate documentation on all blood donor records and data entry including donor deferrals into the computer system and ensures all quality control standards are met.
Assists with donor recruitment.
Performs daily inventory and picks up supplies and equipment for blood drives.
Sends a list of supplies to be ordered to the Supervisor or designee.
Obtains appropriate blood specimens from donors and patients.
Maintains workbenches, testing areas and other work areas in a clean, sanitary and free of clutter condition for the safety of patients, guests and staff.
Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans.
Makes recommendations for workflow practices, improvements in quality and/or efficiency to the immediate supervisor.
Assists Section Supervisors and Pathologist in maintaining programs including but not limited to: quality control, instrument calibration, quality assurance an improvement and development of new methodologies.
Maintains professional growth and development through seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
Performs other work-related duties and activities as assigned or requested.
Trains, orients and mentors new hires and/or students on procedures and operations of the department (Donor Care Specialist II/Driver only).
Perform therapeutic phlebotomy in the donor center as needed (Donor Care Specialist II/Driver only).