Lead Donor Care Specialist I, II

Cape Cod Healthcare•Hyannis, MA

2d•Onsite

About The Position

This role involves acting as a primary resource for staff, assisting with the daily operations of the Blood Donor Center and blood drives, and ensuring effective department operations. The position also includes training new hires, performing various blood collection procedures, preparing reports, screening donors for eligibility, maintaining accurate documentation, and ensuring quality control standards are met. Additionally, the role involves making recommendations for workflow improvements, managing inventory, responding to donor complications, assisting with quality improvement projects and regulatory compliance, and ensuring a clean and safe work environment. Professional growth and excellent service delivery are also key aspects of this position.

Requirements

High School Diploma or GED required.
Three (3) years donor phlebotomy experience required.
Minimum one (1) year apheresis phlebotomy experience required.
National Certification in Phlebotomy required and must maintain certification.
Current Donor Phlebotomy Technician, DPT (ASCP) Certification or Qualification in Donor Phlebotomy, QDP (ASCP) required and must be maintained.
Current Basic Life Support certification and must maintain certification.
Working knowledge of blood groups and Rh types and donation procedures.
Experience in handling moderate and severe adverse donor/patient reactions.
Ability to read, write and communicate in English.
Good interpersonal, written, and verbal communication skills.
Demonstrated ability to work independently and to work under pressure.
Demonstrated strong leadership, organizational, communication and problem-solving skills.
Demonstrated ability to triage work to achieve maximum productivity and efficiency.
Demonstrated ability to maintain harmonious and cooperative relations with fellow employees, medical staff, patients and guests and serves effectively as part of the department team in performing professional service to patients.
Must meet all requirements of Lead Donor Care Specialist I.
Current Qualification in Apheresis, QIA (ASCP) Certification or equivalent required.

Nice To Haves

Associate or bachelor’s degree preferred.
Prior experience with EMR systems preferred.

Responsibilities

Act as a resource for staff when questions or problems arise.
Assist Supervisor and/or manager with the day-to-day operation of the Blood Donor Center and blood drives ensuring effective daily department operations and participate in the staffing process to ensure adequate staffing.
Train, orient, and mentor new hires and/or students on procedures and operations of the department.
Perform all aspects of whole blood collections, apheresis platelets collections, and therapeutic phlebotomy procedures.
Prepare reports and statistical data of whole blood, platelets, and therapeutic phlebotomy performed for the department.
Perform donor screening to ensure donor’s eligibility per CCHC, CDC, FDA, AABB, and CAP standards.
Perform accurate documentation on all blood donor records and data entry including donor deferrals into the computer system and ensures all quality control standards are met.
Perform quality control, instrument calibration, quality assurance and improvement, and development of new methodologies.
Make recommendations for workflow practices, improvements in quality and/or efficiency to the immediate Supervisor.
Review daily QC, cooler transport logs, deferrals, donor cards, donor adverse reactions, and other documents for accuracy, completeness, and in a timely manner.
Prepare, send, and track donor deferral letters and physician notifications.
Assist with writing and revising SOPs as needed.
Perform daily inventory and replenishment of all donor care supplies as needed. Send a list of supplies to be ordered to the Supervisor or designee.
Serve as a resource in responding to donor/patient complications in a safe, timely, and professional manner per CCHC policy.
Assist with the design, implementation, and management of quality improvement projects, as well as the evaluation of data and recommendations.
Assist with regulatory compliance and inspections.
Assist with donor recruitment.
Ensure workbenches, testing areas and other work areas are in a clean, sanitary, and free of clutter condition for the safety of donors, patients, and staff.
Maintain professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
Maintain a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including but not limited to fire and disaster plans.
Consistently provide service excellence to all patients, family members, visitors, volunteers, and co-workers.
Perform other work-related duties and activities as assigned or requested.