Donor Advisor

Disabled American Veterans•Erlanger, KY

8h•$18 - $28•Onsite

About The Position

This individual is responsible for establishing, cultivating, fostering and stewarding positive relationships with their assigned portfolio of higher value DAV supporters. This is accomplished by creating, developing, and executing various touchpoints through multiple communications channels and personal engagements, in addition to, inputting necessary data into systems for the effective tracking and monitoring of donor interactions. This role will also assist with other general donor inquiries/tasks as assigned.

Requirements

high school diploma (or equivalent)
Proficient knowledge of Microsoft Office applications required
Written communication skills with the ability to compose routine correspondence with a minimum of direction
Accurate proofreading of correspondence in order to identify spelling, punctuation and grammatical errors
Excellent telephone etiquette with the ability to speak clearly, tactfully and succinctly
Possess good time management skills and be self-motivated
Ability to adapt to different situations spontaneously
Strong organizational skills with the ability to multi-task

Responsibilities

Steward positive relationships with an assigned portfolio of higher value donors using a strategic and proactive approach
Create reports and track various interactions with assigned portfolio of higher value donors
Manage the content development, and scheduled distribution of stewardship materials to assigned portfolio of donors
Proactively identify and implement new strategic engagements that strengthens the connection of assigned donors to DAV’s mission
Review and respond to donor inquiries/requests from assigned donors through various communication channels (including phone and email)
Work closely with Donor Relations team members and other Fundraising Departments to facilitate the accomplishment of established goals and objectives
Perform donor support activities for assigned donors’ requests as well as assist with other general donor inquires requiring data entry, problem solving, fulfillment, and updating of records in donor database
Manage the entry of expenses into the Epicor eProcurement system for services and materials related to the stewardship of the assigned donors
Process donations utilizing online tools and a secure PCI platform
Maintain assigned projects and meet projected deadlines
Consistently train backup personnel and temporary employees as needed
Provide a higher level/excellent customer service experience for the donors through well-crafted messages via direct mail, email, and phone calls
Assume other responsibilities as assigned by management