Donations Processing Representative (FT)
About The Position
United Way BC is seeking Donations Processing Representatives (DPR) to join their Donor Services team. This role is ideal for individuals looking for a hands-on operational position that develops strong skills in customer service, data processing, and working within modern, system-based donation environments. The donation processing work has evolved significantly, with most transactions now flowing through electronic channels and system integrations, emphasizing accuracy, validation, and problem-solving alongside processing speed. The Donations Processing Representative provides campaign gift, commitments, payment, and designation processing services, while delivering a high level of customer service and supporting a positive donor experience. This full-time role supports year-round processing operations and campaign delivery. The position may require attending the office on any day, up to five days per week, based on operational needs.
Requirements
- High school diploma plus additional coursework or equivalent experience
- Two (2) years of office experience in customer service, donations processing and/or an accounting environment
- Experience with CRM systems (Salesforce preferred)
- Strong attention to detail and ability to follow established procedures
- Proficiency with Microsoft Office
- Ability to exercise tact and discretion
- Strong communication skills
- Ability to adapt and learn new systems quickly
Responsibilities
- Provide high levels of internal and external customer service
- Process donations and maintain donor records in Salesforce
- Create and maintain constituent records and account updates
- Create, receive, and process electronic imports/exports
- Monitor processing errors and investigate and correct issues
- Respond to written and verbal inquiries using established procedures
- Receive physical and electronic donations
- Adjust gifts, commitments, payments and designations with documentation
- Support efficient processes and assist across the department as required
- Validate donation data against supporting documentation
- Identify discrepancies early and escalate or resolve them through established procedures
- May participate on Community Project Team(s)
- Is a member of the Administrative Support team. May provide switchboard relief and perform other administrative duties
- Performs other duties related to the qualifications and requirements of the job
Benefits
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
