Donations Processing Representative (PT)

United Way British Columbia•Burnaby, BC

4h•CA$0 - CA$31•Onsite

About The Position

United Way BC is seeking Donations Processing Representatives (DPR) to join their Donor Services team. This role is ideal for individuals seeking a hands-on operational position that develops strong skills in customer service, data processing, and working within modern, system-based donation environments. The donation processing work has evolved significantly, with most transactions now flowing through electronic channels and system integrations, emphasizing accuracy, validation, and problem-solving alongside processing speed.

Requirements

High school diploma plus additional coursework or equivalent experience
Two (2) years of office experience in customer service, donations processing and/or an accounting environment
Experience with CRM systems (Salesforce preferred)
Strong attention to detail and ability to follow established procedures
Proficiency with Microsoft Office
Ability to exercise tact and discretion
Strong communication skills
Ability to adapt and learn new systems quickly
Candidates must live within 80 KMs (commuting distance) from our office as this is an in-office position.

Responsibilities

Provide high levels of internal and external customer service
Process donations and maintain donor records in Salesforce
Create and maintain constituent records and account updates
Create, receive, and process electronic imports/exports
Monitor processing errors and investigate and correct issues
Respond to written and verbal inquiries using established procedures
Receive physical and electronic donations
Adjust gifts, commitments, payments and designations with documentation
Support efficient processes and assist across the department as required
Validate donation data against supporting documentation
Identify discrepancies early and escalate or resolve them through established procedures
May participate on Community Project Team(s)
Is a member of the Administrative Support team. May provide switchboard relief and perform other administrative duties
Performs other duties related to the qualifications and requirements of the job