DONATION UTILITY ASSOCIATE TRAINEE
About The Position
This role involves accepting donations from customers, providing a positive customer experience, and maintaining the donation area. The associate will also receive cross-training as a Barcoder and Processor Trainee to promote individual growth and company productivity. Responsibilities include labeling outgoing gaylords, organizing merchandise, sorting donations, assisting customers with loading items, handling sale tickets, and loading/unloading merchandise from trucks. The role also requires operating and inspecting equipment like pallet jacks and forklifts, reporting injuries, ensuring safety compliance, and maintaining a clean work environment. Regular attendance and a clean personal appearance are required.
Requirements
- Must possess professional etiquette.
- Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
- Reliability and trustworthiness.
- Safety awareness and ability to identify and correct conditions that affect employee safety.
- Honesty/Integrity.
- Accountability.
- Ability to complete assigned tasks under stressful situations.
- Ability to pass a training certification class if needed for double stacker.
- Demonstrate knowledge and ability to operate pump jack and/or double stacker.
- Enthusiasm.
- Accuracy in work.
- Ability to communicate and understand instructions, both verbal and written, in English.
- Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
- Ability to meet physical demands of position.
- Ability to be flexible and assist other areas of the store when needed.
- Vision corrected to within normal limits.
- Sense of sound (ability to hear donation bell).
- Sense of touch.
- Ability to function in a hectic work environment with occasional periods of high stress.
Nice To Haves
- Ability to pass a training certification class if needed for double stacker.
- Demonstrate knowledge and ability to operate pump jack and/or double stacker.
Responsibilities
- Follow all Goodwill policies and safety procedures.
- Accept all donations from customers and provide a positive customer experience.
- Assist with every donation and treat every donation with respect.
- Thank every donor for supporting job training and education initiatives.
- Receive cross-training as Barcoder and Processor Trainee.
- Correctly label outgoing gaylords.
- Maintain the placement of all merchandise and organization of the production room.
- Sort donations into correct categories.
- Assist customers with loading furniture or other items.
- Present and obtain customer signature on waiver for furniture purchases.
- Assist with sale tickets and sold signs for furniture, electrical, and other large items.
- Assist in loading or unloading of merchandise onto/off trucks or trailers as needed.
- Operate pallet jack, sit-down and/or standing forklift safely.
- Conduct daily safety inspection on all company owned equipment.
- Report all non-employee and employee injuries in a timely manner.
- Ensure all safety rules are complied with and appropriate safety equipment is used.
- Maintain work areas in a clean, uncluttered, hazard-free condition.
- Take immediate action and/or report any unsafe or potential hazards.
- Maintain a clean and neat personal appearance at all times.
- Wear company-issued uniform.
- Attend work regularly.
- Perform other essential duties as assigned.
Benefits
- Medical
- Prescription
- Dental
- Vision
- Life
- Accidental Death & Dismemberment
- Short-Term Disability
- Long-Term Disability
- PTO/Holidays
- Discounts
- Credit Union
- Voluntary Benefits
- Mylo
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
