DONATION UTILITY ASSOCIATE TRAINEE

Goodwill Industries of Southern New Jersey and Phi•Philadelphia, PA

3d•$17 - $17•Onsite

About The Position

This role is for a Donation Utility Associate Trainee at the Parkside Store in Philadelphia, PA. The position is full-time/part-time with an hourly salary range of $16.50 - $16.50. The role involves accepting donations, providing excellent customer service, and cross-training in barcoding and processing. Responsibilities include labeling gaylords, organizing merchandise, sorting donations, assisting customers, operating equipment, and ensuring a safe and clean work environment. Regular attendance and a flexible schedule are required.

Requirements

Must possess professional etiquette.
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
Ability to meet physical demands of position.
Ability to be flexible and assist other areas of the store when needed.
Vision corrected to within normal limits.
Sense of sound (ability to hear donation bell).
Sense of touch.
Ability to function in a hectic work environment with occasional periods of high stress.
Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Reliability The trait of being dependable and trustworthy.
Safety Awareness Ability to identify and correct conditions that affect employee safety.
Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.
Accountability Ability to accept responsibility and account for his/her actions.
Working Under Pressure Ability to complete assigned tasks under stressful situations.
Ability to pass a training certification class if needed for double stacker.
Demonstrate knowledge and ability to operate pump jack and/or double stacker.
Enthusiastic Ability to bring energy to the performance of a task.
Accuracy Ability to perform work accurately and thoroughly.
Ability to communicate and understand instructions, both verbal and written, in English.

Responsibilities

Follow all Goodwill policies and safety procedures.
Accept all donations from customers and provide a positive customer experience.
Keep the donations area clean and organized.
Assist with every donation and treat every donation with respect.
Receive cross-training as Barcoder and Processor Trainee.
Correctly label outgoing gaylords.
Maintain the placement of all merchandise and maintain the organization of the production room.
Sort donations into correct categories as directed.
Assist customers with loading furniture or other items.
Present and obtain customer signature on waiver for furniture purchases.
Assist with sale tickets and sold signs for furniture, electrical, and other large items.
Assist in loading or unloading of merchandise onto/off trucks or trailers as needed.
Operate pallet jack, sit-down and/or standing forklift safely.
Conduct daily safety inspection on all company owned equipment including sit-down and standing forklifts.
Report all non-employee and employee injuries in a timely manner by notifying the store manager.
Ensure all safety rules are complied with and appropriate safety equipment is used.
Maintain work areas in a clean, uncluttered, hazard-free condition.
Take immediate action and/or report any unsafe or potential hazards.
Maintain a clean and neat personal appearance at all times.
Wear company-issued uniform.
Attend regularly.
Perform all other essential duties as assigned.