DONATION UTILITY ASSOCIATE TRAINEE

Goodwill Industries of Southern New Jersey and Phi•Fort Washington, MD

8d•$17 - $17•Onsite

About The Position

This role involves accepting donations from customers, providing a positive customer experience, and assisting with various tasks related to donation processing and store operations. The position also offers cross-training opportunities for employee growth and company productivity. Responsibilities include maintaining a clean and organized work environment, sorting donations, assisting customers, operating equipment, and ensuring safety procedures are followed.

Requirements

Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Dependable and trustworthy.
Ability to identify and correct conditions that affect employee safety.
Ability to be truthful and be seen as credible in the workplace.
Ability to accept responsibility and account for his/her actions.
Ability to complete assigned tasks under stressful situations.
Ability to pass a training certification class if needed for double stacker.
Demonstrate knowledge and ability to operate pump jack and/or double stacker.
Enthusiastic.
Ability to perform work accurately and thoroughly.
Ability to communicate and understand instructions, both verbal and written, in English.
Ability to meet physical demands of position.
Ability to be flexible and assist other areas of the store when needed.
Vision corrected to within normal limits.
Sense of sound (ability to hear donation bell).
Sense of touch.
Ability to function in a hectic work environment with occasional periods of high stress.

Nice To Haves

Must possess professional etiquette.
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.

Responsibilities

Accept all donations from customers and provide a positive customer experience.
Be at the donor's vehicle within 30 seconds of arrival.
Smile and make eye contact with every donor.
Wear Personal Protective Equipment and follow dress code at all times.
Keep the donations area clean and organized.
Greet every donor and acknowledge those waiting.
Go above-and-beyond for our donors.
Offer every donor a receipt at the beginning of each donation.
Assist with every donation.
Treat every donation with respect.
Thank every donor for supporting our free job training and education initiatives.
Receive cross-training as Barcoder and Processor Trainee.
Correctly label outgoing gaylords.
Maintain the placement of all merchandise and maintain the organization of the production room.
Sort donations into correct categories as directed.
Assist customers with loading furniture or other items.
Present and obtain customer signature on waiver for furniture purchases.
Assist with sale tickets and sold signs for furniture, electrical, and other large items.
Assist in loading or unloading of merchandise onto/off trucks or trailers as needed.
Operate pallet jack, sit-down and/or standing forklift safely.
Conduct daily safety inspection on all company owned equipment including sit-down and standing forklifts.
Report all non-employee and employee injuries in a timely manner by notifying the store manager.
Follow and ensure all safety rules are complied with and appropriate safety equipment is used.
Ensure work areas are maintained in a clean, uncluttered, hazard-free condition.
Immediately take action and/or report any unsafe or potential hazards.
Maintain a clean and neat personal appearance at all times.
Wear company-issued uniform.
Attend work regularly.
Perform all other essential duties as assigned.