Donation Support Services Coordinator (Night Shift)
About The Position
At Network for Hope (NFH), we are dedicated to maximizing donation outcomes and ensuring that all potential organ, tissue, and eye donors and their families are offered the opportunity to give the gift of life with care and compassion. As a Donation Support Services Coordinator, you'll be a key part of our 24/7 response team, serving as the first line of communication between hospitals, donor families, and clinical partners. You'll answer incoming calls from hospitals and healthcare partners, evaluate potential donor referrals, and help guide the donation process with precision and compassion.
Requirements
- Excellent communication and critical thinking skills.
- Calm, collected, and detail-oriented-even in fast-paced moments.
- Comfort working overnight shifts, weekends, and holidays as needed.
- A passion for serving others - even during life's most difficult moments.
- High School Diploma, or equivalent required.
- Excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, and intermediate medical terminology specific to critical care healthcare.
Nice To Haves
- Some medical knowledge or background in healthcare, EMS, or a related field.
- Associates degree, medical-related certification, or some post-secondary education.
- Experience working in a call center environment, dispatch such as EMS, social work, nursing, or medical assistant roles.
- Medical Assistant, LPN, or similar preferred.
Responsibilities
- Evaluating referrals for potential donors in real time.
- Communicating with donor families through the donation process by compassionately discussing tissue and eye donation opportunities, obtaining consent, and ensuring accurate documentation.
- Coordinating logistics for organ, tissue, and eye donations.
- Collaborating with clinical teams to support time-sensitive decision-making.
- Communicating with compassion, clarity, and precision.
- Documenting and tracking critical information in fast-paced environments.
Benefits
- health insurance
- dental insurance
- vision insurance
- paid time off
- 401K
- life insurance
- disability insurance
- pet insurance discounts
- wellness programs like Calm
- education reimbursement
- flexible schedules
- on-the-job training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
