Donation Operations Coordinator

St. Vincent de Paul District Council of Cincinnati•Cincinnati, OH

About The Position

The Donor Operations Coordinator’s core responsibility is to ensure routine and timely gift processing and donor acknowledgements. This position is responsible for processing every donation quickly, accurately, and with consistency, ensuring that records are maintained with precision; and that acknowledges are timely, strengthening donor trust. By executing high-accuracy gift processing, supporting financial reconciliation, maintaining donor satisfaction, greater donor retention, operational efficiency, and revenue protection.

Requirements

1-3 years of experience in gift processing, customer service, nonprofit operations, administrative work, or related fields.
Genuine passion for the mission of St. Vincent de Paul.
Thrives in environments of growth, feedback, and continual improvement.
Strong analytical ability, high attention to detail, and comfort with numbers and accuracy.
Able to balance recurring daily responsibilities with ongoing project-based work.
Excellent written communication and donor-centered interpersonal approach.
Strong organizational skills and discipline in time management.
Experience in Microsoft Office, especially Word and Excel.

Nice To Haves

Associate or bachelor’s degree preferred.
CRM/donor database experience preferred; DonorPerfect experience a plus

Responsibilities

Process and code all gifts with accuracy, consistency, and confidentiality
Reconcile donor CRM records with finance department records, ensuring that all gifts are recorded and properly designated
Identify anomalies, discrepancies, or unusual donor activity and escalate appropriately
Generate gift acknowledgement letters in a timely donor-centered manner
Adhere to industry- standard gift recognition timelines (24-72 hours).
Create and maintain donor lists, segmentation pulls, and event-related data requests.
Ensure accuracy in lists that support fundraising, marketing, stewardship, and solicitation efforts.
Assist the Senior Donor Operations Manager with data needs for reporting and analysis
Maintain accurate, consistent, and functional donor records through routine data hygiene work (duplicate merges, address updates, appropriate tags, error correction)
Uphold data governance standards and CRM processes.
Provide basic CRM user support and escalate system issues when necessary
Partner closely with Finance to ensure timely, accurate reconciliation and error-free batch processing.
Collaborate with fundraising, marketing and events teams to ensure data supports donor journeys and campaigns.
Support donor events, seasonal mission initiatives, and special campaigns with accurate data and onsite assistance.