Donation Center Attendant- Stateline

Memphis Goodwill•Southaven, MS

7d•Onsite

About The Position

This role is responsible for ensuring donor and customer delight at the donation center. Key duties include greeting donors, unloading donations, providing tax receipts, and maintaining accurate donation counts. The attendant must ensure the stewardship of all donated items, categorizing them appropriately and maintaining the drive-through and ADC site according to image and safety standards. This position also involves managing and ordering supplies, adhering to company policies, and promoting safety practices. The attendant will assist with equipment handling and delivery/pickup as needed, communicate with leadership and peers about site opportunities, and may participate in external activities. Attendance at assigned training sessions is also required.

Requirements

Ability to greet donors in a prompt, friendly, and courteous manner within 10 seconds.
Understanding of how to unload donations from vehicles.
Ability to offer tax receipts.
Ability to maintain accurate daily counts of donations.
Understanding of the stewardship of donated items.
Ability to break down donations into categories.
Ability to maintain drive-through and ADC site in accordance with image and safety standards.
Ability to order and maintain supplies in an efficient manner.
Ability to secure and appropriately use supplies.
Adherence to all Memphis Goodwill and personnel policies and procedures.
Follows good safety and security practices.
Ability to report safety hazards and injuries to the operations leadership team and/or risk management.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurately reporting of on-hand equipment.
Works in a safe manner.
Adheres to proper handling of material movement equipment.
Communicates any safety hazards or concerns.
Assists the Transportation team with the delivery and pick up of equipment both full and empty whenever possible.
Performs duties within the framework of Guiding Principles.
Communicates with trainers and leadership on opportunities found in the ADC site.
Supports ADC peers on specific duties as needed on the ADC or requested by leadership.
May be asked to participate in activities outside of Goodwill.
Attends in-service and related training as assigned by team leader coach.
Performs other duties as assigned by ADC or Operations Leadership.

Responsibilities

Ensures 100% donor and customer delight.
Greets donors promptly and courteously, unloads donations, offers tax receipts, and maintains accurate daily donation counts.
Ensures stewardship of donated items, maintaining them as property of Memphis Goodwill and preventing personal use.
Breaks down donations into categories.
Maintains drive-through and ADC site according to image and safety standards.
Orders and maintains supplies efficiently and securely.
Adheres to all Memphis Goodwill and personnel policies and procedures, following good safety and security practices.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurate reporting of on-hand equipment.
Works safely, adheres to proper material movement equipment handling, and communicates safety hazards.
Assists the Transportation team with equipment delivery and pickup when possible.
Performs duties within the framework of Guiding Principles.
Communicates with trainers and leadership about ADC site opportunities and supports peers.
May be asked to participate in activities outside of Goodwill.
Attends in-service and related training as assigned.
Performs other duties as assigned by ADC or Operations Leadership.