Donation Center Attendant-Summer

Memphis Goodwill•Memphis, TN

8d•Onsite

About The Position

This role is responsible for ensuring donor and customer delight at the donation center. Key duties include greeting donors, unloading donations, providing tax receipts, and maintaining accurate donation counts. The attendant will manage the stewardship of donated items, ensuring they remain property of Memphis Goodwill and are not used personally. Responsibilities also include categorizing donations, maintaining the site according to image and safety standards, ordering and managing supplies, and adhering to all company policies and procedures. Safety is paramount, requiring safe work practices, proper handling of equipment, and reporting of hazards. The role may involve assisting the transportation team, communicating with leadership about site opportunities, supporting peers, and potentially participating in external activities. Attendance at training sessions is also required, along with performing other duties as assigned.

Requirements

Ability to greet donors in a prompt, friendly, and courteous manner within 10 seconds.
Ability to unload donations from vehicles.
Ability to offer tax receipts.
Ability to maintain accurate daily counts of donations.
Ability to maintain drive-through and ADC site in accordance with image and safety standards.
Ability to order and maintain supplies in an efficient manner.
Ability to secure and appropriately use supplies.
Adherence to all Memphis Goodwill and personnel policies and procedures.
Follows good safety and security practices.
Ability to report safety hazards and injuries to the operations leadership team and/or risk management.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurately reporting of on-hand equipment.
Works in a safe manner.
Adheres to proper handling of material movement equipment.
Communicates any safety hazards or concerns.
Ability to assist the Transportation team with the delivery and pickup of equipment.
Performs duties within the framework of Guiding Principles.
Communicates with trainers and leadership on opportunities found in the ADC site.
Supports ADC peers on specific duties as needed.
Attends in-service and related training as assigned.

Nice To Haves

May be asked to participate in activities outside of Goodwill.
Other duties as assigned by ADC or Operations Leadership.

Responsibilities

Ensures 100% donor and customer delight.
Greets donors promptly, friendly, and courteously, unloads donations, offers tax receipts, and maintains accurate daily donation counts.
Responsible for the stewardship of all donated items, ensuring they remain property of Memphis Goodwill and are not used personally.
Breaks down donations into categories.
Maintains drive-through and ADC site in accordance with image and safety standards.
Responsible for ordering and maintaining supplies efficiently and securely.
Adheres to all Memphis Goodwill and personnel policies and procedures, follows good safety and security practices, and reports safety hazards and injuries.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurate reporting of on-hand equipment.
Works in a safe manner, adheres to proper handling of material movement equipment, and communicates any safety hazards or concerns.
Assists the Transportation team with equipment delivery and pickup when possible.
Performs duties within the framework of Guiding Principles.
Communicates with trainers and leadership on opportunities found in the ADC site and supports ADC peers.
May be asked to participate in activities outside of Goodwill.
Attends in-service and related training as assigned.
Performs other duties as assigned by ADC or Operations Leadership.