Woodstock Donation Attendant Part-Time

GOODWILL INDUSTRIES OF NORTHERN IL•Woodstock, IL

12d•$16 - $20•Onsite

About The Position

The Donation Attendant is responsible for duties assigned by the Store Manager, including receiving donations, providing customer service, sorting and processing textiles and hard goods, and preparing goods for transit. The position combines donor-facing work with inventory processing and warehouse tasks in a retail store environment. The attendant communicates respectfully with donors and colleagues, assists with unloading vehicles, answers questions, handles donation receipts and required forms, and explains items the store cannot accept. Inventory work includes sorting textiles and hard goods according to store standards, salvaging suitable items, discarding only approved items, and placing other materials in the appropriate containers. The attendant may also help prepare for and receive trucks. The role requires following safety rules, reporting hazards, keeping the work area clean and orderly, and using appropriate equipment. Other duties include tracking donation counts and donor ZIP codes on a laptop, maintaining workstation supplies, and completing a daily five-minute workstation cleanup. The position involves extended standing and walking, frequent bending and lifting, and handling goods in a warehouse area that may have varying temperatures, noise, and dust. Weekend and evening work is required.

Requirements

Ability to communicate effectively and respectfully with the public, customers, and coworkers.
Ability to count, add, and subtract.
Ability to follow instructions and work independently.
Ability to follow all safety rules.
Ability to operate a pricing gun and price merchandise appropriately.
Ability to stand, bend, lift, and reach for extended periods; use both hands; and perform work requiring good manual and finger dexterity.
Ability to lift up to 40 pounds and occasionally lift up to 80 pounds.
Ability to inspect donations and identify and eliminate non-saleable items.
Ability to work weekends and evenings.

Responsibilities

Provide prompt, polite, responsive, and respectful service to donors and other customers.
Assist donors with unloading vehicles, answer questions, thank them, explain the Can’t Use list and recalled items, appropriately decline donations, provide tax information, and accurately complete receipts and required forms.
Communicate respectfully and effectively with coworkers and promote internal and external customer service.
Sort and process hard goods and textiles according to store standards, minimizing waste and salvaging items when appropriate.
Discard only approved items into the trash and place miscellaneous items in appropriate containers, such as recycling, totes, and carts.
Identify items that management prices, including wedding gowns, furs, and formals.
Assist in preparing for and receiving trucks.
Follow safety rules, promptly report known accidents and hazards, and maintain a safe, clean, and orderly work area.
Use assigned tools and equipment, including pallet jacks and dollies; may be trained and certified on a power stacker.
Track donation counts and donor ZIP codes by entering information into a laptop.
Maintain workstation supplies and complete a daily five-minute workstation cleanup.
Demonstrate care for Goodwill property and equipment and perform other duties as assigned.