Donated Goods Processor - Warsaw - PT
About The Position
The Donated Goods Processor provides donors and customers with a seamless, high-quality experience by processing donated goods efficiently and accurately throughout the donation lifecycle. The role supports store operations by receiving, sorting, evaluating, preparing, and pricing donated merchandise for sale while maintaining quality, safety, and production standards. It reports to the Store Manager, who evaluates performance annually. The position also embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds the company’s core values: Relentless Pursuit of Excellence, Customer First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. The role includes donation-receiving and drive-thru duties, processing wares, and processing clothing. Employees must be fully proficient in drive-thru duties to perform wares processing. The position also includes overlapping customer-service, safety, and resource-use responsibilities, as well as other tasks assigned by leadership.
Requirements
- Strong attention to detail and the ability to follow schedules, guidelines, and safety protocols.
- Excellent customer-service and communication skills, with professionalism toward donors, customers, and coworkers.
- Ability to work efficiently in a fast-paced environment while maintaining accuracy, organization, and quality standards.
- Working knowledge of donation-processing standards and safety practices, including proper lifting and hazard awareness.
- Ability to quickly learn and apply policies, make accurate decisions, and adapt to changing tasks or priorities.
- Ability to work independently with minimal supervision and collaboratively within a team.
- Basic literacy, numeracy, mechanical, and problem-solving skills.
- Authorized to work in the United States.
- Flexible availability.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions while looking up and/or down.
- Ability to lift and/or move up to 50 lbs.
- Equipment certifications as needed.
- Full proficiency in all drive-thru duties is required for wares processing.
Responsibilities
- Accept donations, empty the donation shed, and load and unload trucks.
- Sort donations into clothing, wares, salvage, and trash.
- Switch full trays and sleeves for empty ones and label them properly.
- Maintain knowledge of acceptable and unacceptable donations.
- Process and price incoming donations and identify items suitable for ecommerce.
- Use knowledge of brands and market value to help maximize revenue.
- Distinguish sellable clothing from salvage and linens.
- Ticket and hang clothing according to established standards, including left-sleeve placement and correct hanger type.
- Meet the production goal of 100 items per rack while maintaining quality.
- Pull clothing boxes, refill hangers, and organize racks by floor categories.
- Provide excellent customer service to donors and shoppers.
- Keep work areas safe, clean, and free of hazards.
- Use approved AI tools and other company resources to help determine fair and accurate prices for donated clothing and wares.
- Perform other miscellaneous tasks as assigned by leadership.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
