Donated Goods Processor - Hammond - PT
About The Position
The Donated Goods Processor provides donors and customers with a seamless, high-quality experience by efficiently and accurately processing donated goods throughout the donation lifecycle. The position supports store operations by receiving, sorting, evaluating, preparing, and pricing merchandise for sale while maintaining quality, safety, and production standards. It reports to the Store Manager, who evaluates performance annually. The role embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds its core values: Relentless Pursuit of Excellence, Customer First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. The role includes donation receiving and sorting, processing and pricing wares and clothing, identifying merchandise suitable for ecommerce, and maintaining accurate standards for merchandise quality, pricing, and presentation. Processors also provide customer service, maintain safe and orderly work areas, use approved AI tools and company resources to help set fair and accurate prices, and perform other tasks as assigned by leadership.
Requirements
- Strong attention to detail and ability to follow schedules, guidelines, and safety protocols.
- Excellent customer service and communication skills, with professionalism toward donors, customers, and coworkers.
- Ability to work efficiently in a fast-paced environment while maintaining accuracy, organization, and quality standards.
- Working knowledge of donation processing standards and safety practices, including proper lifting and hazard awareness.
- Ability to learn and apply policies quickly, make accurate decisions, and adapt to changing tasks or priorities.
- Ability to work independently with minimal supervision and collaboratively as part of a team.
- Basic literacy, numeracy, mechanical, and problem-solving skills.
- Authorization to work in the United States.
- Flexible availability.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions and look up or down.
- Ability to lift and/or move up to 50 lbs.
- Equipment certifications as needed.
Responsibilities
- Accept donations, empty the donation shed, and load and unload trucks.
- Sort donations into clothing, wares, salvage, and trash.
- Replace full trays and sleeves with empty ones and label them properly.
- Maintain knowledge of acceptable and unacceptable donations.
- Become fully proficient in all Drive Thru duties when cross-trained as a wares processor.
- Process and price incoming donations and identify items suitable for ecommerce.
- Use knowledge of brands and market value to help maximize revenue.
- Distinguish sellable clothing from salvage and linens.
- Ticket and hang clothing according to established standards, including sleeve placement and correct hanger type.
- Meet the production goal of 100 items per rack while maintaining quality.
- Pull clothing boxes, refill hangers, and organize racks by floor categories.
- Provide excellent service to donors and shoppers.
- Keep work areas safe, clean, and free of hazards.
- Use approved AI tools and other company resources to help determine fair and accurate prices for donated items, including clothing and wares.
- Perform other tasks as assigned by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
