Domestic Undergraduate Admissions Representative

CSU Careers•Northridge, CA

7d•Onsite

About The Position

Under general supervision, the Domestic Undergraduate Admissions Representative processes admission documents, reviews application information, updates student records, resolves discrepancies, and provides admissions assistance. The role supports prospective students, responds to inquiries, and ensures accurate information through university systems and procedures. It interacts with the CSUN campus community to provide timely domestic undergraduate admissions information. The position provides customer service through a variety of media, with the office’s front-counter reception area as the primary service location. It reviews the accuracy of documents received and provides general advisement on Cal State Apply questions, student forms, and domestic undergraduate admissions inquiries. The representative reconciles discrepancies reported on applications submitted through Cal State Apply and prepares admissions documents for mailing and email delivery. Other duties may be assigned. The employee works in a standard office environment with moderate noise and controlled temperatures, and may interact with upset staff or public and private representatives when interpreting and enforcing departmental policies and procedures. The position is sensitive as designated by the CSU and requires satisfactory completion of a background check. The employee may also be considered a mandated reporter under California law.

Requirements

Equivalent to four years of full-time general office clerical and administrative support experience; full-time college or university education or vocational training in business or a job-related field may substitute for up to two years of required experience on a year-for-year basis.
Ability to present clear, concise information orally and in written reports.
Ability to recognize multicultural, multi-sexed, and multi-aged value systems and work accordingly.
Understanding of and sensitivity to educational equity and cultural issues to support partnerships and provide services.
Ability to establish and maintain cooperative, effective relations with the University community and private and public agencies.
Proficient written and oral communication skills, including public speaking to present admissions and outreach information and communicate program requirements.
Ability to review transcripts, test scores, and application-related materials.
Interpersonal skills and ability to understand needs, convey information orally and in writing, and maintain professional relationships with coworkers, faculty, staff, students, and the campus community.
Willingness to assist students, the general public, and fellow employees as needed during the annual Admissions and Records processing cycle.
Mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and computer screens; and hearing and speech to communicate in person, before groups, and by telephone.
Finger dexterity to access, enter, and retrieve data using a computer keyboard or calculator and operate standard office equipment.
Ability to occasionally bend, stoop, kneel, reach, and push or pull drawers to retrieve and file information.
Must satisfactorily complete a background check, including a criminal records check.
Applicants must be authorized to work for any employer in the United States; CSUN is not currently sponsoring staff or management positions for H-1B employment visas.

Responsibilities

Process admission documents, review application information, update student records, and resolve discrepancies.
Provide admissions assistance and respond to prospective students’ inquiries.
Provide timely domestic undergraduate admissions information to the CSUN campus community.
Deliver customer service through multiple media, primarily at the office’s front-counter reception area.
Review documents for accuracy and provide general advisement on Cal State Apply questions, student forms, and domestic undergraduate admissions inquiries.
Reconcile discrepancies in applicants’ applications resulting from the electronic Cal State Apply application.
Prepare admissions documents for mailing and emailing to applicants and students.
Perform other duties as assigned.