Domestic Order Coordinator
About The Position
The Domestic Order Service Coordinator will act as a liaison between sales team and warehouse, receiving orders from field, and committing product through a CMS system. They are responsible for coordinating the logistics of perishable domestic shipments, preparing shipping documents, and maintaining records for various types of shipments. At STgenetics, we are revolutionizing the future of agriculture and animal genetics through advanced technology, innovation, and a commitment to excellence. As the global leader in livestock reproductive solutions, we invest in training, development, and long-term career growth for our employees.
Requirements
- High School diploma or equivalent
- 1+ years’ related experience
- Ability to learn company software
- Strong attention to detail
- Basic math skills including addition, subtraction, multiplication, and division
Responsibilities
- Assist in receiving domestic orders via company software, phone, and e-mail from domestic sales reps
- Assist in communicating product availability per Supply Chain Management and timelines to appropriate personnel
- Communicate to international sales for availability of inventory
- Assist in supervising and coordinating product to the domestic sales team
- Assist with pending orders
- Assist in providing contract documentation or receiving approval from a manager or director
- Assist in overseeing expedited shipments and provides approval documentation for each request
- Coordinate domestic inventory transfers from facility to facility, facility to sales rep, and sales rep to sales rep
- Oversee and performs status changes per order or transfer
- Assist sales rep with changes in orders or transfers
- Assist in creating, recording, and documenting credits
- Assist in coordinating and documenting shipments that may have been mishandled during transit
- Process AI certificates, IVF orders, and Trial orders
- Create and process in house orders to be shipped to ST facilities (ST-Ohio, ST-PA, and ST Vienna)
- Oversee and manage inventory for breeding supplies and tank supplies
- Once order is confirmed, creates an electronic order in company software
- Allocate available units to order and generates picking list for distribution department
- Review pricing and provide adjustments if need be
- Handle unique order types such as “Research, Replacement Orders, CTP, Contracts and HEB”
- Provide overdue invoices to sales reps, provided by accounting, if customers account is on hold
- Create new customers in company software program
- Maintain order files, communicates changes, and responds to sales rep inquiries regarding timeline of shipment
- Communicate when orders are ready to ship with Shipping & Receiving coordinator to arrange pick-up
- Help assist in investigates into lost packages
- Report issues to Domestic Order/Service Supervisor that are not part of the routine process flow
- Assist as back up for other coordinator’s out of the office and take on their responsibilities
- Assist in creating SOPs for the department
- Assist sales reps with problems or concerns with the software program and stgen.com
- Assist in sending out catalogs to customers
- Assist in directing incoming phone calls to the ST main phone line
- Communicate to their supervisor on inventory adjustments needed for the sales team’s inventory
- Process truck orders for the sales team
- Other duties deemed necessary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
