Domestic Agent III

AIT Worldwide Logistics•Bridgeton, MO

About The Position

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. The Domestic Agent III serves as an experienced, representative responsible for coordinating and executing complex domestic logistics activities. This role supports the full lifecycle of shipment management, including scheduling, tracking, documentation, and issue resolution. As a subject‑matter resource within the team, the Domestic Agent III handles escalated inquiries, ensures compliance with company and regulatory requirements, and maintains a high level of accuracy in all operational processes. The position also contributes to workflow improvements, supports training of junior staff, and helps ensure efficient, reliable service delivery to internal and external customers.

Requirements

High School Diploma or GED (required)
7+ years Freight Forwarding experience (required)
3+ years Advanced knowledge of IATA and TSA regulations. (required)

Nice To Haves

Associate degree or equivalent (preferred)
10+ years (preferred)
3+ years SAP, AS400 experience (preferred)
Dangerous Goods Certification Upon Hire (preferred)

Responsibilities

Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis.
Track overhead shipments daily and route accordingly
Route freight shipments across multiple transportation modes and services based upon client requests
Proactively communicate with clients regarding status of freight
Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
Assist local sales and domestic offices with air/ground freight issues
Manage daily on-time and defect codes, carrier re-weights and insure all masters rated
Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
Ensure paperwork, labeling and scanning for accuracy
Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc.
Responsible for processing monthly inventory
Network with corresponding departments to ensure files are billed and posted prior to end of month
Continuous learning through required compliance training and certifications of software and/or regulations.
Performs other duties as assigned
Complies with all policies and standards