Domestic Agent II

AIT Worldwide Logistics, Inc.•Hayward, CA

2d•$30 - $42

About The Position

The Domestic Agent II supports the coordination and execution of domestic air and ground freight shipments while providing reliable service to both internal and external customers. This role is responsible for handling day‑to‑day shipment activities, including quoting, routing, tracking, and documentation, with a strong focus on accuracy and timely communication. The Domestic Agent II works closely with carriers, vendors, and customers to ensure shipments move efficiently and issues are resolved promptly.

Requirements

High School Diploma or GED (required)
3+ years Freight Forwarding experience (required)
1+ years Intermediate knowledge of IATA and TSA regulations. (required)
Microsoft Office
Basic knowledge of IATA and TSA regulations
Must be able to work in a deadline driven and fast-paced, high volume work environment
Must have excellent organizational skills and be detailed oriented
Must have the ability to be a team player and support teammates
Must have the ability to work independently

Nice To Haves

Some College/Associate's Degree or equivalent ()
5+ years (preferred)
1+ years SAP and AS400 experience (preferred)
Dangerous Goods Certification Upon Hire (preferred)

Responsibilities

Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly
Route freight shipments across multiple transportation modes and services based upon client requests
Proactively communicate with clients regarding status of freight
Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
Manage daily on-time and defect codes, carrier re-weights and insure all masters rated
Assist local sales and domestic offices with air/ground freight issues
Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
Ensure paperwork, labeling and scanning for accuracy
Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc.
Responsible for processing monthly inventory
Network with corresponding departments to ensure files are billed and posted prior to end of month
Continuous learning through required compliance training and certifications of software and/or regulations.
Performs other duties as assigned
Complies with all policies and standards