Dolly Parton Experience Lighting & Projection Technician - Dollywood Theme Park - Full Time Year Round

All Career•Pigeon Forge, TN

2d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Dolly Parton Experience Technician who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Dolly Parton Experience Technician will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role exists to provide Dollywood’s Entertainment Department with a high level of entertainment technicians who work in guest view to maintain, troubleshoot, and repair all aspects of entertainment lighting, sound, and video systems within the Dolly Parton Experience which spans across multiple facilities. Dolly Parton Experience Technicians will also oversee A/V control systems software. Technicians filling this position will deliver excellence to the Dolly Parton Experience through unparalleled attention to detail, theater like etiquette, and professionalism. This position is demanding and is also essential for exemplary quality and for elevated guest experiences for Dollywood Parks and Resorts. Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Minimum 18 years of age
High School diploma required
Must have experience with entertainment and/or architectural lighting fixtures
Knowledge of entertainment and/or architectural lighting control infrastructure and control systems
Must be able to operate a computer and be knowledgeable of general use programs such as Outlook,Word and Excel
Must successfully complete a pre-employment offer background check and drug screening
Ability to safely operate company vehicles according to company policy.
Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to lift, carry, push and/or pull objects and materials of moderately heavy weight (up to 60 pounds) and occasionally heavier weight (up to 100 pounds with assistance)
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods.
Dexterity and skills to operate equipment such as telescoping and boom lifts
Able to work extended hours in dim light conditions
Ability to work on various surfaces, to include walking, kneeling, stooping, bending, crawling, bending, pulling, pushing, reaching, twisting, and moving about tight spaces
Have manual dexterity for operating various hand tools and power tools (i.e.: drills, impacts, wrenches, screwdrivers, etc.)
Able to work at heights up to and excess of 60ft
Able to endure approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, lubricants, atmospheric effects solutions, etc

Nice To Haves

Knowledge of installation, operation and repair of modern moving-light fixtures preferred
Experience with video projection and video mapping strongly preferred
Knowledge and experience with Christie laser source projectors preferred
Experience with lighting control systems, audio control systems preferred
Working knowledge of electricity preferred
Experience with ETC architectural control systems like Paradigm and Mosaic preferred
Experience with industry specific software such as VectorWorks, QLab, QSys, and Dante preferred

Responsibilities

Perform primary technician duties as assigned, making calculated and situational decisions to complete tasks in a responsible time for Dollywood Parks and Resorts Entertainment Department
Work with themed indoor and outdoor lighting, sound, atmospheric effects, video, and microclimate systems
Troubleshoot, diagnose, and repair entertainment lighting control systems, static lighting fixtures, moving head fixtures, professional sound systems, video projection systems and DMX infrastructure issues as well as DMX controlled fixtures
Maintain entertainment equipment and systems infrastructure
Set up, troubleshoot, diagnose networking infrastructure
Troubleshoot, and diagnose common line voltage problems and submit repair requests as necessary
Able and willing to share knowledge and best use cases with other technical team members
Wear Dollywood Entertainment provided costume or uniform
Assist in other areas of Entertainment Division as directed
Assist in maintaining equipment to meet high safety standards and safe use conditions
Maintain an orderly, neat, safe, and well-maintained workspace
Drive company vehicles (cars, vans, trucks) to transport personnel and/or task supply items
Maintain strict confidentiality regarding communication and all information, about Dolly Parton’s personal or professional life, her public and non-public visits to Dollywood and her public and private dealings with Dollywood and/or HFE between all parties outside of this position’s reporting structure