Dollar Fresh Service Manager

Hy-Vee, Inc.•Maquoketa, IA

8d•Onsite

About The Position

The Dollar Fresh Service Manager is a key floor leader responsible for customer care, employee support, and smooth store operations throughout a shift. The manager leads by example, fills in wherever needed, and supervises activities across store areas when the manager is absent. This is a busy, hands-on role performed throughout the store. The position receives direction and support from the Store Director, Store Manager, Center Store Manager, and Fresh Foods Manager, and has direct reports across positions except those specified by store leadership.

Requirements

High school diploma or equivalent.
Ability to lead and motivate a team across retail store areas.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear communication with customers, employees, and store leadership.
Ability to stay organized, manage multiple priorities, and step in wherever needed during a shift.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide outstanding customer service and assist customers with finding, reaching, and carrying products; share customer feedback and requests.
Serve as a key holder and handle opening and closing responsibilities.
Assign employees duties, follow up on task completion, and train employees in department procedures and job duties.
Supervise and coordinate employees across store areas in the manager's absence, or perform work at any job level as needed.
Assist customers at self-checkout, monitor self-checkout registers, and process refunds and approved returns.
Operate the cash register, complete transactions, and bag groceries as needed.
Redeem promotional coupons, food stamps, and WIC checks; sell and redeem lottery; process rental transactions and credit card and in-store charges; count back change and issue receipts.
Unload trucks, stock, replenish, and face products throughout the store; complete to-do lists from store leadership.
Label backroom and storage containers with the date received.
Determine the location of advertising and promotional displays and ensure product quality and quantities meet customer demand.
Train employees on safety procedures, complete customer accident forms, and manage first reports of injury as needed.
Ensure employee compliance with company policies, security procedures, sales practices, and record-keeping requirements.
Handle confidential pricing, sales reports, and wage information with discretion.
Follow the company dress code, hygiene standards, and policies.
Assist in other store areas and take on special projects as needed.