DOL SS ADV
About The Position
The Georgia Department of Labor (GDOL) is transforming into a forward thinking, future-focused, and resilient organization — one that anticipates change and leads with purpose. As part of this transformation, we are building a more connected and collaborative organization where information flows quickly, awareness is shared, and teams seamlessly work together. This modern, adaptive approach strengthens our ability to respond to emerging needs, serve the public more effectively, and create meaningful impact. Join us and be part of GDOL's mission-driven team shaping the future. The DOL Services Specialist Advanced, under limited supervision, performs a variety of professional functions related to the release of claims eligibility determinations and unemployment services under Georgia Unemployment Law.
Requirements
- High school diploma/GED and three (3) years of job-related experience; or one (1) year experience at the lower level Employment Svcs Spec 1 (SSP090) or position equivalent.
- Minimum of two (2) years claims processing experience
Nice To Haves
- Associate's degree from an accredited college or university AND One year of related experience OR High school diploma or GED AND Three years of related experience
Responsibilities
- Conducts interviews unemployment applicants to obtain the information needed to provide services.
- Performs job counseling with applicants to identify their abilities, needs, interests, and values in relation to job and career opportunities.
- Conducts hearings in a professional and courteous manner.
- Uses proper interviewing techniques in order to obtain appropriate information.
- Conducts in-depth fact-finding interviews to obtain accurate and complete information to determine eligibility for unemployment insurance and resolve claims issues.
- Conducts fact finding interviews within established time frames and in accordance with applicable laws and guidelines.
- Identifies, documents and resolves separation and availability issues.
- Issues proper instructions to claimant regarding unemployment responsibilities.
- Demonstrates a comprehensive overall understanding of state law and departmental procedure for the dissemination of information as related to program.
- Communicates law and procedures clearly, correctly, and understandably to employers.
- Accurately answers claimants' questions relative to program eligibility and explains the appeal process.
- Processes claims from the universal queue.
- Assists customers in-person and/or by phone with unemployment related issues and questions.
- Provides one on one assistance with claims filing process.
- Submits all claims related documents to imaging system
Benefits
- Retirement and Savings Plans
- Health Insurance (multiple plans)
- Flexible / Voluntary Benefits
- Flexible Spending Accounts (healthcare and dependent care)
- Dental
- Vision
- Life
- Disability
- Long Term Care
- Legal
- Paid Time Off
- 13 Holidays
- Annual Leave
- Sick Leave
- Other Leave, including Parental Leave
- Employee Assistance Program
- Employee Discounts
- Employee Purchasing Program
- employee retirement plan
- paid holidays annually
- vacation and sick leave
- health, dental, vision, legal, disability, accidental death and dismemberment, health and childcare spending account.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
