Operations Processing Lead (Banking)

ACNB BANK•Gettysburg, PA

21d•Onsite

About The Position

At ACNB Bank, we've spent more than a century helping individuals, families, businesses, and communities thrive. We're looking for a collaborative, detail-oriented operations professional who is ready to take a role in one of the Bank's most critical operational departments. This is more than an item processing position. It's an opportunity to become a key contributor to enterprise projects, operational innovation, employee development, and the systems that ensure our customers receive exceptional service every day.

Requirements

Education beyond a high school diploma with coursework in business or a related field
Two or more years of banking operations, item processing, document management, deposit operations, or related experience
Knowledge of banking operations, item processing, reconciliations, and operational controls.
Strong analytical, organizational, and problem-solving abilities.
Strong attention to detail and commitment to accuracy.
Ability to work independently and exercise sound judgment.
Proficiency with MS Office, including Outlook, Word, Excel.
Excellent communication and interpersonal skills.
Ability to stand, bend, stoop, and lift up to 50 pounds.

Responsibilities

Participate in and lead departmental and enterprise-wide projects.
Coordinate system testing, user acceptance testing (UAT), and implementation activities.
Identify and recommend process improvements and operational efficiencies.
Support change management initiatives and technology adoption.
Prepare operational reports and monitor performance metrics.
Promote compliance with Bank policies, procedures, and regulatory requirements.
Collaborate across departments to achieve business objectives.
Process daily item processing functions, balancing activities, and file management.
Monitor processing systems, exception queues, and operational workflows.
Research and resolve processing discrepancies, balancing issues, and exceptions.
Assist branch personnel with operational questions and problem resolution.
Support fraud detection efforts, returns processing, and risk management activities.
Ensure documents are accurately scanned, indexed, stored, and retrieved.
Monitor quality control standards and records retention requirements.
Process incoming and outgoing mail and support large-scale mailings.
Coordinate inventory management and warehouse-related activities.
Maintain vendor relationships and service expectations.