Documentation Specialist
About The Position
ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry. ACV Auctions Inc. (ACV) has applied innovation and user-designed, data-driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer: Multiple medical plans including a high deductible, low cost health plan Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation Employee Stock Purchase Program with additional opportunities to earn stock in the Company Retirement planning through the Company’s 401(k)
Requirements
- 2 year(s) Administrative experience
- Ability to read, write, speak and understand English.
- A reliable self-starter who is capable of thriving in an entrepreneurial environment.
- Administrative and/or customer service experience
- Demonstrated technology proficiency
- The ability to remain calm under tight deadlines
- Willingness to be persistent to obtain documents from dealerships
- A sense of urgency to quickly meet and anticipate the needs of major dealer groups
- Team Player who is teachable and adaptable
- Strong analytical reasoning and problem-solving skills
- Excellent communication and organizational skills
- Meticulous attention to detail
- Strong skills in Microsoft Excel and G Suite
- The ability to balance both tact and candor
Responsibilities
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Triage and respond to all major account documentation requests within established timeframe(s).
- Manage and maintain critical account details, documents, and documentation in Salesforce
- Utilize major account compliance reports to analyze and prioritize on-going dealer outreach to maintain a minimum level of non-compliant accounts.
- Communicate both internally and externally the needs for new account on-boarding, account creation and existing account activation and then execute those tasks when compliant documents and details are properly submitted.
- Work on team projects, including account audits and corrections, procedure updates and system changes
- Perform private marketplace launches, direct sales, and reporting requests.
- Assist the major account sales team with various support functions as they arise.
- Perform additional duties as assigned
Benefits
- Multiple medical plans including a high deductible, low cost health plan
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
- Retirement planning through the Company’s 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
