Documentation Specialist

Delta Dental of Washington•Spokane, WA

14h

About The Position

The Documentation Specialist partners with Supervisors, Trainers, and Content Managers (GA, Sales, PR). This role requires that the individual has the ability to organize, manage, and lead the documentation processes, prepare new documents, and manage the documentation repository of policy and procedures for Operations. At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

Requirements

Proficiency in Microsoft Office Suite of products required.
Ability to interpret complicated processes into easy-to-follow documentation required.
Knowledge of and interest in using computer technologies to improve overall efficiencies.

Responsibilities

Oversee and lead the documentation process to ensure approval processes are followed.
Create and/or update process documents as needed to ensure accuracy.
Develop and maintain the documentation repository.
Collaboratively work with other areas of the organization (GA, Sales, PR).
Participate in and lead process improvement activities that support Operations policy and process documentation.
Work closely with the Operations Trainers on communication and documentation needs resulting from projects.
Maintain strong working relationships with internal and external stakeholders.
Manage and maintain KMS/Lighthouse Licenses.
Update user permissions in KMS/Lighthouse.