Documentation Analyst Senior (Information Mapping)

Elevance Health•Indianapolis, IN

4d•$62,040 - $93,060•Hybrid

About The Position

This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Documentation Analyst Senior (Information Mapping) is responsible for researching and documenting more complex projects and work processes to ensure business continuity and consistency.

Requirements

Requires H.S. diploma; 3-5 years related experience, of which at least 2 should be in documentation; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

BA/BS preferred.
Information Mapping (certification) experience highly preferred.
Process Mapping experience preferred.
Performance Support experience preferred.

Responsibilities

Researches, extrapolates, compiles and validates data on flows, systems, coding, and testing problems and processing issues.
Makes recommendations for process changes and works with management to obtain sign-off and to implement.
Develops and updates flows and end-user documentation based on research and system changes.
Facilitates issues meetings; assists in managing intranet site by uploading procedures and maintaining a daily bulletin.