Document Specialist I

Holman • Mount Laurel, NJ

7d • Onsite

About The Position

The Document Specialist I – Processing plays a crucial role in ensuring the efficient processing, organization, and management of cases within Holman’s Licensing and Compliance systems. This position involves scanning, uploading, and managing cases, as well as performing outreach to clients. The individual will also be responsible for tracking responses, updating case statuses, and handling registration and plate distribution.

Requirements

• High School Diploma or equivalent required
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Ability to work independently and as part of a team
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
• 2-4 years’ experience in case management, administrative support, or customer service related fields
• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Understanding of accounting principles and bookkeeping software may be required
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security

Nice To Haves

• a degree in Business Administration or relevant field preferred
• Additional education, certifications, or experience are a plus
• Previous experience in case management, administrative support, or customer service is a plus

Responsibilities

• Intakes, catalogues, and scans Licensing documents, and upload the scans to client Licensing cases
• Maps inbound Licensing documents to corresponding client cases
• Engages with clients regarding Licensing documents
• Outbounds physical Licensing documents to clients
• Assists and supports team members (e.g., Document Specialist I – Storage) depending on capacity and development goals
• Monitor and Update Case Progress
• Create and Manage Ghost Cases
• Client Outreach and Communication
• Outbound Registration and Plate Management
• Administrative Support
• Perform all other duties and special projects as assigned

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement
• Paid sick leave benefit that meets the mandated requirements (for part-time and temporary employees in geographic areas with statutory paid sick leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED