Document Services - Production Team Lead (Syracuse)

Tower Legal Solutions • Syracuse, NY

4d • Onsite

About The Position

Join the Avalon Team in Syracuse - a Great Place to Work Certified Company! We are currently seeking a Team Leader for our Document Services Division. Avalon is a nationwide provider of eDiscovery, document services, and cybersecurity solutions supporting law firms and corporations. We are known for delivering high-quality work and exceptional service, and we are proud to be Great Place to Work Certified.

Requirements

• Possess strong time management, communication, and attention to detail.
• Understands basic math.
• Strong computer knowledge.
• Ability to operate a desktop computer, scanner and other common office equipment including copiers, printers, etc.
• Strong leadership qualities which include the ability to motivate and influence others.
• Strong troubleshooting and problem-solving skills.

Nice To Haves

• Proficiency in all Microsoft Office applications and Adobe products preferred.

Responsibilities

• Works with Director of Operations to hire staff for shift.
• Organizes, and assigns projects to direct reports.
• Coaches, trains, and mentors’ direct reports.
• Holds team member accountable for productivity metrics.
• Reviews and approves timecards weekly
• Manages time-off requests for direct reports and ensures that enough staff is available to meet workload requirements.
• Conducts performance evaluations on direct reports that are timely and constructive.
• Follows and enforces all company policies and standard operating procedures.
• Handles discipline as needed and in accordance with company policies.
• Reference job tickets to capture project information and determine best means for output.
• Sets up and operates high speed copiers, printers, large format machines and scanners to produce client requested projects.
• Manage production deadlines to ensure projects are completed on time.
• Produce at or below the allocated time defined for each project process.
• Operate finishing equipment which includes but not limited to cutters, laminators, and binding machines.
• Properly track all job totals so billing can be accurate.
• Quality control projects throughout the project life cycle to ensure desired results are met, correcting any mistakes as needed.
• Final inspections of all completed projects before they leave the production floor.
• Point of contact for sales and service teams when rush jobs come in.
• Resolve questions and project issues with sales and service departments.
• Maintain confidentiality of all client materials.
• Other production tasks as assigned by Director of Operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED