Document Services Center Supervisor
About The Position
The Document Services Center (DSC) Supervisor is responsible for supervising all DSC roles in all offices and the Columbus Reception roles, including hiring, setting performance goals, holding staff accountable, documenting performance discussions, conducting and coordinating onboarding and training, and monitoring and balancing workloads using Freshservice data. The DSC Supervisor will coordinate projects and implement changes in DSC and Reception to meet the Firm’s operational objectives while maximizing resources. This position will develop the departmental plan for DSC, which includes procedures, goals, and implementation of guidelines for improved productivity, efficiency, and customer service.
Requirements
- Demonstrated leadership and people-management skills
- Advanced organizational, prioritization, and time-management skills
- Ability to adapt quickly to changing priorities, deadlines, and workload demands
- Exceptional interpersonal and customer-service skills; strong verbal and written communication
- Strong attention to detail and commitment to accuracy and quality
- Team-oriented, collaborative approach with the ability to lead by example
- Strong critical thinking and problem-solving skills across multiple software applications
- Strong inclination for process improvement, seeking efficiencies that increase customer service and results
- Advanced MS Word skills, including complex formatting, styles, and use of track changes
- Intermediate MS Excel and MS PowerPoint skills
- Intermediate digital transcription skills
- Intermediate to advanced PDF skills, including conversion and cleanup; Bates labeling; redaction; creating and editing form fields; and revising a PDF
- Working knowledge of eFiling
- Working knowledge of legal support applications and databases (Viewpoint, Summation, Magnum, or similar platforms)
- Knowledge of Generative AI tools
- High school diploma or equivalent.
- 5 - 7 years of experience in similar field.
- Legal office or word processing department experience required.
Nice To Haves
- Associate’s or Bachelor’s Degree preferred.
- Knowledge of existing Firm systems and procedures preferred
Responsibilities
- Oversee the activities of the DSC and Columbus Reception to ensure the department delivers high-quality, timely work product in the most efficient manner. Utilize the Freshservice ticketing system and data to determine process improvements, staff productivity, staff training needs, etc.
- Coordinate overall workflow and workload balancing for the department to meet deadlines.
- Manage DSC staff in all offices. Manage Columbus Reception function and staff. Prepare and conduct performance discussions and train staff to enhance their knowledge of the department’s day-to-day operations and DSC protocols. Set performance goals and follow up with staff to assist in keeping on track. Motivate employees to achieve their goals. Approve Essential Time. Conduct interviews of prospective employees and onboard those selected. Document and manage disciplinary issues.
- Assist all offices as needed with overflow work, larger projects, legal assistant vacations, and document-related issues. Ensure all workflow needs are being met firm wide.
- Identify training needs of staff and engage with the appropriate resources to ensure training is delivered.
- Ensure continuous improvement in the use of computer software through state-of-the-art training initiatives, such as Generative AI.
- Facilitate programs and initiatives to improve productivity, efficiency and customer service.
Benefits
- medical
- dental
- vision
- FSA
- life and disability coverage
- paid maternity & parental leave
- discretionary bonus opportunity
- family building resources
- identity theft protection
- 401(k) plan with discretionary employer contribution potential
- paid sick, personal and vacation time
- opportunities for professional growth
- work-life balance
- programs that recognize and celebrate your contributions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
