Sr. Document Production Associate - 1st Shift

RR Donnelley•Wheeling, WV

16h•$35,400 - $48,000•Onsite

About The Position

Williams Lea by RRD is a global business support services company with over 200 years of experience. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies, particularly in the legal, financial, and professional services industries. We are a people-powered organization with thousands of employees globally, dedicated to helping our clients operate more efficiently and effectively. We are the behind-the-scenes team that ensures everything runs smoothly, from supporting law firms with critical document production to helping financial institutions manage high-volume print and digital communications.

Requirements

High school diploma or equivalent required.
Minimum 3 years’ experience preferably in a legal, banking or large corporate environment.
Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills.
Adept with other software programs for editing and/or creating documents.
Ability to work in a fast-paced, team environment, working both independently and collaboratively.
Ability to prioritize work, balance projects and meet deadlines in a timely manner.
Strong attention to detail with good organizational skills and emphasis on accuracy and quality.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level.
Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure.
Must be self-motivated with positive can-do attitude.
Proven customer service skills are required to create, maintain and enhance customer relationships.
Must be able to interact effectively with multi-functional and diverse backgrounds.

Nice To Haves

Higher level education preferred or equivalent work experience.
Document production, word processing experience preferred.
Knowledge of a legal timekeeping or job tracking system is preferred.

Responsibilities

Perform document production work according to established policies and procedures.
Thoroughly assess job requests, identify the correct process needed to produce documents, and ensure appropriate completion throughout the task lifecycle.
Exercise independent judgment and use established procedures, standards, and formats to edit, proofread, convert, create, transcribe, or otherwise complete document production requests to client satisfaction.
Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions.
Assist with the coordination of document production services, preparation, intake, and workflow within the team.
Troubleshoot more complex software or hardware problems.
Utilize appropriate logs and/or tracking software for all assigned work.
Meet contracted deadlines for accepting, completing, and delivering all work.
Communicate with peers, supervisor, or client on job or deadline issues.
Help foster a proactive environment of continuous service enhancement and relationship building with the client.
Handle sensitive and/or confidential documents and information.
Perform Quality Assurance on work of others.
Train more junior staff members.
Assist peer teams with proofreading, design, or other document production and preparation, as needed.
Complete other tasks and assignments as assigned by management.
Interact with clients in person, over the phone, or electronically.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.