Sr. Document Production Associate (Mon-Fri 10am-7pm)

RR Donnelley•Columbus, OH

2d•Onsite

About The Position

The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients. This role involves performing document production work according to established policies and procedures, thoroughly assessing job requests, and identifying the correct process needed to produce documents while ensuring appropriate completion throughout the task lifecycle. The associate will exercise independent judgment and use established procedures, standards, and formats to edit, proofread, convert, create, transcribe, or otherwise complete document production requests to client satisfaction. This position requires intermediate to advanced use of equipment, technology, software, and hardware necessary to perform job functions, and assistance with the coordination of document production services, preparation, intake, and workflow within the team. The role also involves troubleshooting more complex software or hardware problems, utilizing appropriate logs and/or tracking software for all assigned work, and meeting contracted deadlines for accepting, completing, and delivering all work. Communication with peers, supervisors, or clients on job or deadline issues is essential, as is fostering a proactive environment of continuous service enhancement and relationship building with the client. The associate will handle sensitive and/or confidential documents and information, perform Quality Assurance on the work of others, and train more junior staff. Assistance may be provided to peer teams with proofreading, design, or other document production and preparation tasks as needed. Other tasks and assignments as assigned by management will be completed, and interaction with clients will occur in person, over the phone, or electronically. Adherence to Williams Lea policies in addition to client site policies is required, and equipment and supplies should be used in a cost-efficient manner.

Requirements

High school diploma or equivalent required
Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
Advanced skill in the use of MS Office software (Word, Excel, PowerPoint)
Strong keyboarding and typing skills
Adept with other software programs for editing and/or creating documents
Ability to work in a fast-paced, team environment, working both independently and collaboratively
Ability to prioritize work, balance projects and meet deadlines in a timely manner
Strong attention to detail with good organizational skills and emphasis on accuracy and quality
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions that conform to business needs and policy
Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
Must be self-motivated with positive can-do attitude
Proven customer service skills are required to create, maintain and enhance customer relationships
Must be able to interact effectively with multi-functional and diverse backgrounds

Nice To Haves

Higher level education preferred or equivalent work experience
Document production, word processing experience preferred
Knowledge of a legal timekeeping or job tracking system is preferred

Responsibilities

Perform document production work according to established policies and procedures
Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
Assist with coordination of document production services, preparation, intake, and workflow within team
Troubleshoot more complex software or hardware problems
Utilize appropriate logs and/or tracking software for all assigned work
Meet contracted deadlines for accepting, completing, and delivering all work
Communicate with peers, supervisor or client on job or deadline issues
Help foster a proactive environment of continuous service enhancement and relationship building with the client
Handle sensitive and/or confidential documents and information
Perform Quality Assurance on work of others
Train more junior staff members
Assist peer teams with proofreading, design or other document production and preparation, as needed
Complete other tasks and assignments as assigned by management
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner