Sr. Document Production Associate (2nd Shift)

RR Donnelley•Wheeling, WV

8d•Onsite

About The Position

Williams Lea by RRD is a global business support services company with over 200 years of experience. They specialize in administrative support, document production, presentation design, and marketing/communications services for leading companies, particularly in the legal, financial, and professional services industries. This role is responsible for providing word processing and document production services for clients, working Tuesday-Saturday from 12:00 pm to 8:30 pm.

Requirements

High school diploma or equivalent required.
Minimum 3 years’ experience preferably in a legal, banking or large corporate environment.
Document production, word processing experience preferred.
Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills.
Adept with other software programs for editing and/or creating documents.
Knowledge of a legal timekeeping or job tracking system is preferred.
Ability to work in a fast-paced, team environment, working both independently and collaboratively.
Ability to prioritize work, balance projects and meet deadlines in a timely manner.
Strong attention to detail with good organizational skills and emphasis on accuracy and quality.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level.
Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure.
Must be self-motivated with positive can-do attitude.
Proven customer service skills are required to create, maintain and enhance customer relationships.
Must be able to interact effectively with multi-functional and diverse backgrounds.

Nice To Haves

Higher level education preferred or equivalent work experience.

Responsibilities

Perform document production work according to established policies and procedures.
Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle.
Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction.
Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions.
Assist with coordination of document production services, preparation, intake, and workflow within team.
Troubleshoot more complex software or hardware problems.
Utilize appropriate logs and/or tracking software for all assigned work.
Meet contracted deadlines for accepting, completing, and delivering all work.
Communicate with peers, supervisor or client on job or deadline issues.
Help foster a proactive environment of continuous service enhancement and relationship building with the client.
Handle sensitive and/or confidential documents and information.
Perform Quality Assurance on work of others.
Train more junior staff members.
Assist peer teams with proofreading, design or other document production and preparation, as needed.
Complete other tasks and assignments as assigned by management.
Interact with clients in person, over the phone or electronically.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.