Document Production Associate (3rd Shift)

RR Donnelley • Wheeling, WV

12h • Onsite

About The Position

Williams Lea by RRD is a global business support services company with over 200 years of experience. They specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies, particularly in the legal, financial, and professional services industries. They are a people-powered organization with thousands of employees globally, helping clients operate more efficiently and effectively.

Requirements

• High school diploma or equivalent.
• Minimum (1) year document production experience preferably in a legal, banking, or large corporate environment.
• Skilled in the use of MS Office software (Word, Excel, PowerPoint).
• Strong keyboarding and typing skills.
• Familiar with other software programs for editing and/or creating documents.
• Strong attention to detail; able to work on multiple projects simultaneously.
• Must have good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to exercise good judgment to make decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work both independently and collaboratively as part of a team.
• Ability to work in a fast-paced environment.
• Ability to communicate professionally both verbally and in writing.
• Must be self-motivated with a positive attitude.
• Proven customer service skills are required in order to create, maintain, and enhance customer relationships.

Responsibilities

• Provide word processing and/or document production services for clients.
• Utilize appropriate logs and/or tracking software for all document production work.
• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle.
• Perform work in document production, proofreading, intake, and workflow coordination functions.
• Use established procedures, standards, and formats to edit, proof, convert, create, transcribe, or otherwise complete document production requests to client satisfaction.
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions.
• Communicate with team members, lead, supervisor, or client on job or deadline concerns.
• Meet contracted deadlines for service delivery to clients.
• Troubleshoot basic software or hardware problems.
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client.
• Perform quality assurance on work, as requested.
• Adhere to Williams Lea Tag policies, in addition to client policies.
• Use equipment and supplies in a cost-efficient manner.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Other voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED